{"id":16622,"date":"2021-09-03T08:27:48","date_gmt":"2021-09-03T07:27:48","guid":{"rendered":"http:\/\/welovesalt.com\/au\/jobs\/%wpbb_job_industry%\/customer-success-manager-2\/"},"modified":"2021-11-02T13:07:53","modified_gmt":"2021-11-02T13:07:53","slug":"customer-success-manager-16622","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/au\/jobs\/sales\/customer-success-manager-16622\/","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"

About the Role\/Company<\/strong><\/p>\n

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Salt Recruitment has partnered with an international company that is looking for a star Customer Success Manager following an internal promotion. <\/p>\n<\/p>\n

This client is a global digital marketing company that empowers retailers and brands to create highly effective, fully customised, personalised marketing that will engage the customer and spearhead growth and revenue. <\/p>\n<\/p>\n

Adopting a full omnichannel strategy, this award-winning platform can steer a business to achieve its goals faster.<\/p>\n<\/p>\n

The Customer Success Manager will manage a portfolio of SME customers, ensuring they get the most out of the service and the value it has to offer. <\/p>\n<\/p>\n

You will be a key success point between the company and the customer. <\/p>\n

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A quick snapshot<\/strong><\/p>\n

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Responsibilities:<\/em><\/p>\n<\/p>\n

· Manage a portfolio of clients (up to 100 SME accounts)<\/p>\n

· Maintain a thorough understanding of your client’s business needs and success measures<\/p>\n

· Liaise with clients within your portfolio to propose solutions & grow the accounts through cross-and-up-selling<\/p>\n

· Provide the highest levels of customer service<\/p>\n

· Ensure records are accurate and up to date in the CRM <\/p>\n

· Consistently delivering against your retention and growth targets <\/p>\n

· Collaborate with other teams across the company including Support, Sales, and Client Services <\/p>\n

· Continually develop your knowledge within the industry and demonstrate commercial understanding<\/p>\n

· Have the confidence to speak with c-level stakeholders within your client group<\/p>\n<\/p>\n

Ideal Experience:<\/em><\/p>\n<\/p>\n

· Account management or Customer Success Management experience ideally from within either a digital marketing organisation, or SaaS business<\/p>\n

· You value customer retention and growth and are organised, accountable, personable, and confident. <\/p>\n

· Proven success in a target-driven, client-facing role<\/p>\n

· Have excellent time management, task-switching capabilities<\/p>\n

· Possess an inquisitive nature and are always willing to learn & grow <\/p>\n

· Ability to develop a portfolio of accounts and build upon new referrals<\/p>\n

Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

About the Role\/Company Salt Recruitment has partnered with an international company that is looking for a star Customer Success Manager following an internal promotion. This client is a global digital marketing company that empowers retailers and brands to create highly effective, fully customised, personalised marketing that will engage the customer and spearhead growth and revenue.…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[688],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job\/16622"}],"collection":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/media?parent=16622"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_industry?post=16622"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_location?post=16622"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_type?post=16622"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_skill?post=16622"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_locationType?post=16622"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}