{"id":77400,"date":"2025-03-28T05:00:37","date_gmt":"2025-03-28T05:00:37","guid":{"rendered":"https:\/\/welovesalt.com\/au\/jobs\/%wpbb_job_industry%\/customer-success-manager-2"},"modified":"2025-03-28T05:00:38","modified_gmt":"2025-03-28T05:00:38","slug":"customer-success-manager-77400","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/au\/jobs\/sales\/customer-success-manager-77400","title":{"rendered":"Customer Success Manager"},"content":{"rendered":"<p><strong>Job Title:<\/strong> Customer Success Manager &#8211; Healthcare SaaS<\/p>\n<p><strong>Location:<\/strong> Melbourne, VIC (Hybrid)<\/p>\n<\/p>\n<p><strong>About Us:<\/strong><\/p>\n<p>Salt is partnering with a Global Healthcare SaaS and we&#8217;re looking for a Customer Success Manager to help ensure our customers are getting the most out of our solution.<\/p>\n<p><strong>The Role:<\/strong><\/p>\n<p>As a Customer Success Manager, you&#8217;ll be the main point of contact for customers, guiding them through every step of their journey with the platform and identifying any opportunities to expand\/upsell within existing accounts. You&#8217;ll be helping new customers get onboarded, working with existing ones to solve problems, and making sure they&#8217;re using our product to its fullest potential. You&#8217;ll also be collaborating closely with our internal teams to provide the best experience possible for our clients.<\/p>\n<p><strong>What You&#8217;ll Do:<\/strong><\/p>\n<ul>\n<li>Be the go-to person for 130 clients, making sure they have everything they need to succeed with our platform.<\/li>\n<li>Assist with renewals and identify opportunities to upsell or introduce new features based on customer needs.<\/li>\n<li>Lead onboarding sessions for new customers, setting them up for success from day one.<\/li>\n<li>Provide proactive support, identifying potential issues before they arise and ensuring customers are always getting the most value from our product.<\/li>\n<li>Work with Sales, Product, and Technical teams to make sure customers&#8217; needs are being met and any issues are quickly resolved.<\/li>\n<li>Analyse customer usage data to find opportunities to improve their experience and drive satisfaction.<\/li>\n<li>Build strong relationships with customers, helping to drive retention and long-term success.<\/li>\n<li>Gather customer feedback to help shape the direction of the product.<\/li>\n<\/ul>\n<p><strong>What We&#8217;re Looking For:<\/strong><\/p>\n<ul>\n<li>Experience in Customer Success, Account Management, or a similar role, in SaaS.<\/li>\n<li>Familiarity with healthcare technology is a big plus.<\/li>\n<li>Strong communication skills, both written and verbal, and a knack for explaining complex concepts in simple terms.<\/li>\n<li>Ability to work independently and manage multiple priorities in a fast-paced, remote environment.<\/li>\n<li>A problem-solver with a customer-first mindset.<\/li>\n<li>Data-driven and able to use insights to improve customer experiences.<\/li>\n<\/ul>\n<p><strong>What We Offer:<\/strong><\/p>\n<ul>\n<li>110k &#8211; 130k basic + 10k bonus and benefits.<\/li>\n<li>Hybrid work &#8211; 2 days in the office.<\/li>\n<li>The chance to be part of a global company and a small but driven team.<\/li>\n<li>Opportunities for professional growth and development in a fast-evolving industry.<\/li>\n<\/ul>\n<p><strong>How to Apply:<\/strong><\/p>\n<p>If this sounds like a good fit for you, we&#8217;d love to hear from you! Apply now, and we&#8217;ll be in touch with next steps.<\/p>\n<p>Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/c2JvbGFuZC40NjYyMC4xMDc3NEBzYWx0LmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: Customer Success Manager &#8211; Healthcare SaaS Location: Melbourne, VIC (Hybrid) About Us: Salt is partnering with a Global Healthcare SaaS and we&#8217;re looking for a Customer Success Manager to help ensure our customers are getting the most out of our solution. The Role: As a Customer Success Manager, you&#8217;ll be the main point&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[688],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-77400","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-sales","wpbb_job_location-melbourne","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job\/77400","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/media?parent=77400"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_industry?post=77400"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_location?post=77400"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_type?post=77400"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_skill?post=77400"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_locationType?post=77400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}