{"id":78481,"date":"2025-05-05T09:18:01","date_gmt":"2025-05-05T08:18:01","guid":{"rendered":"https:\/\/welovesalt.com\/au\/jobs\/%wpbb_job_industry%\/senior-manager-customer-success-saas"},"modified":"2025-05-05T09:18:02","modified_gmt":"2025-05-05T08:18:02","slug":"senior-manager-customer-success-saas-78481","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/au\/jobs\/sales\/senior-manager-customer-success-saas-78481","title":{"rendered":"Senior Manager &#8211; Customer Success (SaaS)"},"content":{"rendered":"<p><strong style=\"font-size: 10pt\">Senior Manager &#8211; Customer Success (SaaS)<\/strong><\/p>\n<p><strong style=\"font-size: 10pt\">Global Fintech Leader | High-Impact Strategic Role | $180K + Super<\/strong><\/p>\n<p><strong style=\"font-size: 10pt\">12-Month Contract with Strong Potential for Extension | Hybrid Work Environment | Sydney-Based<\/strong><\/p>\n<p>Are you a strategic customer success leader with a proven track record in SaaS? This is your opportunity to step into a key role with a global Fintech organisation that&#8217;s revolutionising how small to medium businesses operate.<\/p>\n<p>Backed by award-winning SaaS products and continued growth across the APAC region, this company is expanding their Sydney-based Customer Success team. Reporting directly to the <strong style=\"font-size: 10pt\">Head of Customer Success APAC<\/strong>, you&#8217;ll lead the design and execution of high-impact customer strategies to drive retention, loyalty and advocacy.<\/p>\n<p><strong style=\"font-size: 10pt\">Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Design and execute <strong style=\"font-size: 10pt\">customer retention programs<\/strong> that combine digital solutions and human-led experiences.<\/li>\n<li>Build strong, trust-based customer relationships that foster long-term loyalty and increase brand advocacy.<\/li>\n<li>Optimise and scale existing programs to drive <strong style=\"font-size: 10pt\">ecosystem growth<\/strong>, retention, and lead generation.<\/li>\n<li>Leverage <strong style=\"font-size: 10pt\">AI, data insights, and predictive modelling<\/strong> to proactively reduce churn and identify growth opportunities.<\/li>\n<li>Collaborate across <strong style=\"font-size: 10pt\">Sales, Product, Marketing, Analytics, and Data Science<\/strong> to ensure seamless, value-driven customer journeys.<\/li>\n<li>Drive a culture of <strong style=\"font-size: 10pt\">experimentation<\/strong>, testing new initiatives and quantifying their business impact before market rollout.<\/li>\n<li>Work closely with <strong style=\"font-size: 10pt\">Customer Experience Design<\/strong> to develop and implement detailed journey maps, execution playbooks, and success metrics.<\/li>\n<\/ul>\n<p><strong style=\"font-size: 10pt\">What You Bring:<\/strong><\/p>\n<ul>\n<li><strong style=\"font-size: 10pt\">SaaS industry experience<\/strong> in a similar senior customer success or retention strategy role.<\/li>\n<li><strong style=\"font-size: 10pt\">Minimum 3 years<\/strong> of experience in customer strategy, journey mapping or experience design.<\/li>\n<li>A <strong style=\"font-size: 10pt\">commercially-minded<\/strong> leader who consistently exceeds retention and revenue goals.<\/li>\n<li>Strong <strong style=\"font-size: 10pt\">strategic acumen<\/strong> with the ability to align customer success initiatives to broader business goals.<\/li>\n<li>A passion for <strong style=\"font-size: 10pt\">operational excellence<\/strong>-you&#8217;re hands-on, process-driven, and solution-oriented.<\/li>\n<li>Exceptional <strong style=\"font-size: 10pt\">stakeholder management and influence<\/strong> skills across cross-functional teams.<\/li>\n<li>Tertiary qualifications in a relevant discipline or equivalent practical experience.<\/li>\n<\/ul>\n<p><strong style=\"font-size: 10pt\">Why Join?<\/strong><\/p>\n<ul>\n<li><strong style=\"font-size: 10pt\">Hybrid working<\/strong> &#8211; balance flexibility with collaboration<\/li>\n<li>Work in a <strong style=\"font-size: 10pt\">high-performing, values-driven team<\/strong><\/li>\n<li><strong style=\"font-size: 10pt\">Initial 12-month contract<\/strong> with genuine potential to convert to permanent (competitive salary $180K + super)<\/li>\n<li>Be part of a <strong style=\"font-size: 10pt\">trusted global Fintech brand<\/strong> making a real difference for SMEs<\/li>\n<\/ul>\n<p><strong style=\"font-size: 10pt\">Ready to make your next move?<\/strong><\/p>\n<p> Click <em style=\"font-size: 10pt\">Apply Now<\/em> or contact <strong style=\"font-size: 10pt\">Toni on 0429 841 882<\/strong> for a confidential conversation.<\/p>\n<p>Applications are being reviewed regularly &#8211; <strong style=\"font-size: 10pt\">don&#8217;t miss out<\/strong> on this rare opportunity to make a real impact!<\/p>\n<p>We&#8217;re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.<\/p>\n<p>Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/dGphY29ic29uLjg2NzQxLjEwNzc0QHNhbHQuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Senior Manager &#8211; Customer Success (SaaS) Global Fintech Leader | High-Impact Strategic Role | $180K + Super 12-Month Contract with Strong Potential for Extension | Hybrid Work Environment | Sydney-Based Are you a strategic customer success leader with a proven track record in SaaS? This is your opportunity to step into a key role with&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[687],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-78481","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-sales","wpbb_job_location-sydney","wpbb_job_type-contract"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job\/78481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/media?parent=78481"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_industry?post=78481"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_location?post=78481"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_type?post=78481"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_skill?post=78481"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_locationType?post=78481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}