{"id":9550,"date":"2020-07-22T03:04:24","date_gmt":"2020-07-22T02:04:24","guid":{"rendered":"http:\/\/welovesalt.com\/au\/jobs\/%wpbb_job_industry%\/service-desk-manager\/"},"modified":"2020-09-20T14:08:22","modified_gmt":"2020-09-20T13:08:22","slug":"service-desk-manager-9550","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/au\/jobs\/technology\/service-desk-manager-9550\/","title":{"rendered":"Service Desk Manager"},"content":{"rendered":"<p style=\"text-align: center\"><strong>Technical Service Desk Manager <\/strong><\/p>\n<p style=\"text-align: center\">Our client is urgently seeking a Service Desk Manager to join their dynamic team on a 6 month sub contract. It is imperative that this individual has <strong>level 3 Active Directory tech skills<\/strong> as you will be responsible for all things Windows. This is a great opportunity to utilise your existing capabilities as a Service Manager where you will continue to gain valuable experience in a professional environment.<\/p>\n<p><strong>Key Responsibilities: <\/strong><\/p>\n<ul>\n<li>Effectively handles individual software, hardware and connectivity problems and service requests from call-in through resolution, practising total contact ownership.<\/li>\n<li>Responds to inquiries and service requests for assistance with the organisation&#8217;s computer system or PC&#8217;s via Phone and E-mail queues.<\/li>\n<li>Identifies problems, troubleshoots and provides technical support for the following: Windows 7 and 10, Office 2010 through 2016, Office 365, Hardware\/Software conflicts, remote support via remote control tool, VPN connectivity and\/or administration, Network connectivity.<\/li>\n<li>Troubleshooting mobile devices such as iPhone, iPad, Android Handheld connectivity and synchronization, among other devices<\/li>\n<li>Escalates and coordinates with 3rd level support to resolve problems if necessary.<\/li>\n<li>Assists peers with troubleshooting, service desk processes and procedures.<\/li>\n<li>Maintains ticket queues by actively communicating with customers and peers.<\/li>\n<li>Responsible for meeting Service Desk Service Level Agreement and metrics.<\/li>\n<li>Maintain professional demeanour at all times while representing the company<\/li>\n<li>Regular and predictable attendance at assigned times is required<\/li>\n<li>Other duties as assigned<\/li>\n<\/ul>\n<p><strong>Experience:<\/strong><\/p>\n<ul>\n<li>Minimum of 5-7 years of supporting Microsoft Windows Server in an Enterprise Environment<\/li>\n<li>Expertise in managing Windows Server 2008, 2008 R2, 2012 and 2012 R2<\/li>\n<li>Knowledge of Windows Server 2016 features and updates<\/li>\n<li>2-3 years of experience handling customer technical support calls preferred<\/li>\n<\/ul>\n<ul>\n<li>Strong Customer Service Skills required<\/li>\n<li>Knowledge of Windows 7 and 10, Office 2010\/2013\/2016 Suite, Mobile devices, VPN, and Networking &#8211; Proxy Settings, Routers, Internet Modems, Ethernet<\/li>\n<\/ul>\n<p style=\"text-align: center\"><strong>If you have level 3 technical skills and are seeking your next contract opportunity then apply to this role with an updated version of you resume to the provided link. <\/strong><\/p>\n<\/p>\n<p>Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/c2xlYXJ5Ljg4NzA4LjEwNzc0QHNhbHQuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Service Desk Manager Our client is urgently seeking a Service Desk Manager to join their dynamic team on a 6 month sub contract. It is imperative that this individual has level 3 Active Directory tech skills as you will be responsible for all things Windows. This is a great opportunity to utilise your existing&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[687],"wpbb_job_type":[2],"wpbb_job_skill":[1177,1178,1175,1176,1174],"wpbb_job_locationType":[],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job\/9550"}],"collection":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/media?parent=9550"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_industry?post=9550"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_location?post=9550"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_type?post=9550"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_skill?post=9550"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/au\/wp-json\/wp\/v2\/wpbb_job_locationType?post=9550"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}