Data Analyst

My client is looking for a Data Analyst who can focus on collating data across various sources, consolidating into dashboards using data visualization tools and extrapolating insights to support the Global Customer Service & Support team with demonstrating the value of their initiatives and identifying areas for improvement.

Your role will involve:

• Working closely with key stakeholders to gather requirements, shape performance framework and provide detailed insights on initiatives being deployed across multiple markets.
• Work across functions to collate data points from various data sources, consolidating into centralised sources and modelling for reporting purposes.
• Extrapolate key insights from dashboards and create monthly written reports, detailing performance drivers, cost avoidance and future opportunities.

Ideally you will be:

• A competent data analyst with experience using data visualization tools such as Power BI, Tableau.
• Comfortable pulling data together using SQL queries, excel pivot tables and Google Analytics.
• Experienced within a customer service environment and familiar with chat bots, website content and contact centers.

Details

• 6-month contract
• ASAP Start
• Interviews happening ASAP
• Inside IR35
• London & hybrid working
• Rate up to £440 a day

If keen to apply, email CV to tbradley@welovesalt.com for more info!