Welfare Policy Manager

Position: Welfare Manager

Reports to: Head of Service Delivery

Grade: PO8

Rate: £300 – £350

Hybrid work

The Welfare Manager is responsible for leading and managing the local welfare scheme and services, including Household and Support Funds. This role focuses on service delivery, customer experience, and performance improvement while ensuring compliance with Council policies, procedures, and statutory regulations. The manager will develop the Council’s welfare service provision, analyse data to understand needs, and implement strategies for effective service delivery. They will serve as the Council’s expert on local welfare provision, grant administration, data analysis, and associated matters. Additionally, the Welfare Manager will drive process improvements and performance enhancements through the use of relevant technologies and new methods of working.

Key Responsibilities:

Knowledge, Qualifications, Skills, and Experience:

• Thorough knowledge of local welfare service provision, grant administration, administration, and management, with a minimum of three year’s senior-level experience in welfare service provision.
• Excellent analytical and communication skills, capable of engaging with all levels within the Council, including members.
• Experience in financial management within the local welfare environment.
• Ability to manage and control key financial indicators, taking appropriate action to address variances.
• Skill in leading and motivating a large workforce across related services, considering strategic impacts.
• Ability to work within a highly regulated operational environment.
• Initiative and good judgement in delivering a customer-focused, quality service aligned with the Council’s corporate aims and objectives.
• Knowledge and experience using local welfare management systems such as NEC and Information at Work.
• Proficiency in using IT tools, including MS Office systems.