Service Designer

Salt are recruiting for an immediate requirement with a local government client of ours who is looking for a Service Designer.

This will be an Inside IR35 contract for 4 months initially with a daily rate of £650. It would be a mainly remote role with 1 day a week expected in office, based in Southwark.

About the Role

This is an exciting opportunity to create user-centered public services with real impact. As a Service Designer, you’ll collaborate in a multidisciplinary team alongside researchers and developers, focused on designing services that truly meet user needs and simplify government interactions.

Key Responsibilities:

• Analyze Service Failures: Investigate service issues and determine root causes.

• Cost & Efficiency Improvements: Identify areas for cost reduction and streamline service functionality.

• Design User Journeys: Map and create cohesive user journeys that connect separate government interactions into seamless experiences.

• Service and System Improvements: Develop targeted improvements for both digital and process-based support systems.

• Prototyping & Standards: Rapidly iterate service prototypes and contribute to new cross-government service patterns and standards.

If this opportunity aligns with your skills and experience, I’d love to hear from you! Please send your latest CV.