A unique opportunity to lead operations for a growing digital bank, driving automation, efficiency, and exceptional customer experiences in a highly regulated environment. This role is ideal for a strategic leader with extensive experience in banking operations, process optimisation, and regulatory compliance.<\/p>\n<\/p>\n
Overview<\/strong><\/p>\n As Chief Operating Officer (COO), you will oversee the full operational landscape of the organisation, ensuring efficiency, scalability, and regulatory adherence. With a strong focus on automation and customer experience, you will lead strategic initiatives across back-end operations, customer support, procurement, and risk compliance.<\/p>\n<\/p>\n Responsibilities: <\/strong><\/p>\n * Develop and implement operational strategies to support business growth and enhance customer satisfaction.<\/p>\n * Drive automation and process improvements to reduce manual dependencies and operational inefficiencies.<\/p>\n * Oversee customer support operations, optimising resolution rates and workforce management.<\/p>\n * Ensure secure and seamless account and payment operations, adhering to regulatory and compliance standards.<\/p>\n * Manage procurement processes, vendor relationships, and contractual efficiency.<\/p>\n * Lead operational excellence initiatives, embedding best practices in process efficiency and risk mitigation.<\/p>\n * Ensure compliance with SAMA regulations and business continuity requirements.<\/p>\n * Oversee facilities and infrastructure expansion in line with the business plan.<\/p>\n<\/p>\n Requirements:<\/strong><\/p>\n * Experience: 10+ years in senior operational leadership roles within banking, fintech, or regulated financial entities.<\/p>\n * Regulatory Knowledge: Strong understanding of SAMA operational requirements and the Saudi banking ecosystem.<\/p>\n * Expertise: Proven experience in payments, account servicing, and customer support operations.<\/p>\n * Process Optimisation: Proficiency in Lean, Six Sigma, and digital transformation strategies.<\/p>\n * Leadership: Exceptional decision-making, communication, and stakeholder management skills.<\/p>\n * Technology-Driven Mindset: Strong knowledge of automation, operational analytics, and Agile working models.<\/p>\n<\/p>\n What’s on Offer:<\/strong><\/p>\n * Competitive executive-level compensation package inclusive of ESOP’s.<\/p>\n * Leadership role in a fast-growing digital banking environment.<\/p>\n * Opportunity to drive transformation and innovation in banking operations.<\/p>\n * Schooling Allowance.<\/p>\n * A collaborative, high-growth environment in the financial sector.<\/p>\n<\/p>\n Application Process:<\/strong><\/p>\n Click “Apply” to submit your application. Suitable candidates will be contacted to arrange a call and discuss the opportunity further.<\/p>\n This is a rare chance to play a pivotal role in shaping the future of banking operations in Saudi Arabia.<\/p>\n<\/p>\n Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n","protected":false},"excerpt":{"rendered":" A unique opportunity to lead operations for a growing digital bank, driving automation, efficiency, and exceptional customer experiences in a highly regulated environment. This role is ideal for a strategic leader with extensive experience in banking operations, process optimisation, and regulatory compliance. Overview As Chief Operating Officer (COO), you will oversee the full operational landscape…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[994],"wpbb_job_location":[740],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-803470","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-business-development","wpbb_job_location-saudi-arabia","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job\/803470","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/media?parent=803470"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job_industry?post=803470"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job_location?post=803470"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job_type?post=803470"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job_skill?post=803470"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/mena\/wp-json\/wp\/v2\/wpbb_job_locationType?post=803470"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}