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Front of House Coordinator – London Waterloo
Job Description
| Job Title | Front of House Coordinator (FoHC) | Location | London Waterloo |
| Main Purpose of Job | The FoHC is responsible for the smooth and efficient running of reception and the wider office at Salt’s London office. This is a support role where the FoHC is expected to provide exemplary customer service to colleagues, clients, candidates, suppliers and members of the public. | ||
Main Responsibilities
| Switchboard | Respond to incoming calls in a timely professional manner
Take messages Forward calls appropriately |
| Visitors | Greet visitors
Advise colleagues that visitors have arrived Offer refreshments Ensure reception area is clean and tidy |
| Meeting rooms | Support colleagues with room bookings
Ensure meeting rooms are tidy after use Assist with conferencing setup Book and manage offsite meetings/training sessions |
| Facilities | Ensure the office environment is maintained to appropriate standards, including but not limited to:
Kitchen areas tidy and adequately stocked Fridges kept tidy and clean Bathrooms tidy and adequately stocked Printers tidy and operational Stationery is stocked |
| Phones | Assign and set up telephone accounts as necessary on the CloudCall Portal
Distribute extension list updates Setup mobile devices |
| IT | Support 3rd party IT support with new starter PC setup
Administration Maintain job board credits and setup for new starters |
| New Starters | Setup desk space
Allocate lockers and entry fobs |
| Supplier relationships | Monitor cleaning is carried out per contract
Liaise with service providers (plumbers, air conditioning engineers, handy man, landlord, cleaners, water cooler provider) |
| Fire Safety | Coordinate the fire alarm testing, drills and evacuations
Act as fire marshal Coordinate fire marshal training |
| Procurement | Place orders for stationery, fruit, drinks, business supplies as needed in a timely and cost-effective manner |
| Travel | Books flights, hotels, taxis etc. on an ad hoc basis as required by colleagues ensuring time and cost efficiencies, in line with the appropriate approvals |
| General administration | Managing incoming and outgoing post
Booking courier services Ad hoc filing Processing CEO expenses Ad hoc tasks as and when required by the business |
| Marketing | Order merchandise as requested |
| Support colleagues | Provide professional support to colleagues as and when needed |
| Event management | Offer support to the business in booking events as and when needed. Includes attaining brief, venue/location research, negotiating contract booking, refreshments, travel, décor, agenda, managing budget limitations, post event close |
Attributes
This role requires the following personal attributes:
- Presentable, you are operating as the face of Salt
- A positive, can-do attitude
- Professional and calm demeanor
- Attention to detail
- Initiative and the ability to get involved
- Budget management
- Negotiation
- Interpersonal skills
Apply to: lgrubb@welovesalt.com
Apply now
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