Front of House Coordinator – London Waterloo

London Waterloo

Job Description


Job Title Front of House Coordinator (FoHC) Location London Waterloo
Main Purpose of Job The FoHC is responsible for the smooth and efficient running of reception and the wider office at Salt’s London office. This is a support role where the FoHC is expected to provide exemplary customer service to colleagues, clients, candidates, suppliers and members of the public.

Main Responsibilities

Switchboard Respond to incoming calls in a timely professional manner

Take messages

Forward calls appropriately

Visitors Greet visitors

Advise colleagues that visitors have arrived

Offer refreshments

Ensure reception area is clean and tidy

Meeting rooms Support colleagues with room bookings

Ensure meeting rooms are tidy after use

Assist with conferencing setup

Book and manage offsite meetings/training sessions

Facilities Ensure the office environment is maintained to appropriate standards, including but not limited to:

Kitchen areas tidy and adequately stocked

Fridges kept tidy and clean

Bathrooms tidy and adequately stocked

Printers tidy and operational

Stationery is stocked

Phones Assign and set up telephone accounts as necessary on the CloudCall Portal

Distribute extension list updates

Setup mobile devices

IT Support 3rd party IT support with new starter PC setup


Maintain job board credits and setup for new starters

New Starters Setup desk space

Allocate lockers and entry fobs

Supplier relationships Monitor cleaning is carried out per contract

Liaise with service providers (plumbers, air conditioning engineers, handy man, landlord, cleaners, water cooler provider)

Fire Safety Coordinate the fire alarm testing, drills and evacuations

Act as fire marshal

Coordinate fire marshal training

Procurement Place orders for stationery, fruit, drinks, business supplies as needed in a timely and cost-effective manner
Travel Books flights, hotels, taxis etc. on an ad hoc basis as required by colleagues ensuring time and cost efficiencies, in line with the appropriate approvals
General administration Managing incoming and outgoing post

Booking courier services

Ad hoc filing

Processing CEO expenses

Ad hoc tasks as and when required by the business

Marketing Order merchandise as requested
Support colleagues Provide professional support to colleagues as and when needed
Event management Offer support to the business in booking events as and when needed. Includes attaining brief, venue/location research, negotiating contract booking, refreshments, travel, décor, agenda, managing budget limitations, post event close



This role requires the following personal attributes:

  • Presentable, you are operating as the face of Salt
  • A positive, can-do attitude
  • Professional and calm demeanor
  • Attention to detail
  • Initiative and the ability to get involved
  • Budget management
  • Negotiation
  • Interpersonal skills

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