{"id":109719,"date":"2024-03-07T06:34:23","date_gmt":"2024-03-07T06:34:23","guid":{"rendered":"https:\/\/welovesalt.com\/sg\/jobs\/%wpbb_job_industry%\/customer-advocacy-manager\/"},"modified":"2024-05-06T12:26:24","modified_gmt":"2024-05-06T11:26:24","slug":"customer-advocacy-manager-109719","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/sg\/jobs\/marketing\/customer-advocacy-manager-109719\/","title":{"rendered":"Customer Advocacy Manager"},"content":{"rendered":"<p>Salt Talent Search is looking for a Customer Advocacy Manager for a 12 months extendable contract role. This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives.<\/p>\n<\/p>\n<p>You&#8217;re a team player who loves collaborating with other stakeholder teams, including sales, customer success, and product marketing, to stay tightly aligned on customer priorities and readiness and messaging. You&#8217;re analytical and data-driven and can track a set of goals to measure the effectiveness of customer advocacy efforts.<\/p>\n<p>Responsibilities:<\/p>\n<ul>\n<li>Develop a community of customer advocates that articulate the value of Client<\/li>\n<li>Source, secure and manage customer advocacy pipeline supporting the industry initiatives<\/li>\n<li>Engage with senior level customers in business conversations, and develop highly engaged, mutually-beneficial reference relationships<\/li>\n<li>Ensure a positive customer experience through day-to-day activities<\/li>\n<li>Produce evidence of customer success<\/li>\n<li>Work with stakeholder groups (e.g. solution marketing, customer success) to align customer content with buying center and industry messages and story lines<\/li>\n<li>Collaborate with marketing colleagues to create high-quality customer assets and sales tools including case studies, videos, presentations, podcasts, webinars, etc.<\/li>\n<li>Support priority industry activities with customer stories, such as trade shows, events, demand campaigns, brand campaigns.<\/li>\n<li>Work as an advocate for our team and customers internally<\/li>\n<li>Bring innovation and creative ideas to leverage the customer voice in content and marketing activities<\/li>\n<\/ul>\n<p>Experience\/Skills:<\/p>\n<ul>\n<li>3+ years&#8217; experience in B2B communications and\/or B2B marketing<\/li>\n<li>Experience with customer advocacy programs or working with customers on marketing activities<\/li>\n<li>Demonstrated ability to build strong, lasting relationships with internal and external constituents (customers, product marketing, sales, executives, etc.)<\/li>\n<li>Strength in working with cross-functional teams<\/li>\n<li>Experience in developing and executing creative ideas and program<\/li>\n<li>Strong strategic thinking, problem solving, and analytical skills<\/li>\n<li>Superb writing and general communications skills<\/li>\n<li>Team-oriented approach<\/li>\n<li>Required to be bilingual in English and Korean<\/li>\n<\/ul>\n<p>If you think this is your ideal job, please hit the apply button or write to me at vramaswamy@welovesalt.com for a confidential discussion. Regret only shortlisted candidates will be notified. CEI No: R1659595 \/ EA No: 07C3147<\/p>\n<\/p>\n<p>Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/VlJhbWFzd2FteS40NzEzMC4xMjExM0BzYWx0LmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salt Talent Search is looking for a Customer Advocacy Manager for a 12 months extendable contract role. This is the job for you if you have a strong passion for understanding customers and an ability to develop and nurture working relationships with practitioners and C-level executives. You&#8217;re a team player who loves collaborating with other&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[48],"wpbb_job_location":[1004],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job\/109719"}],"collection":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/media?parent=109719"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_industry?post=109719"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_location?post=109719"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_type?post=109719"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_skill?post=109719"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_locationType?post=109719"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}