{"id":126452,"date":"2025-03-11T05:12:53","date_gmt":"2025-03-11T05:12:53","guid":{"rendered":"https:\/\/welovesalt.com\/sg\/jobs\/%wpbb_job_industry%\/support-engineer-malaysia\/"},"modified":"2025-03-24T09:23:14","modified_gmt":"2025-03-24T09:23:14","slug":"support-engineer-malaysia-126452","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/sg\/jobs\/technology\/support-engineer-malaysia-126452","title":{"rendered":"Support Engineer (Malaysia)"},"content":{"rendered":"<div data-olk-copy-source=\"MailCompose\">Our client is a <strong>global telco company,<\/strong> and they are currently expanding the global support team.<\/div>\n<div>With this, they are looking for a <strong>support engineer <\/strong>to join the growing team.<\/div>\n<div><\/div>\n<div>In this opportunity, you will be the <strong>1st point of contact<\/strong> for covering <strong>L1 support <\/strong>to various clients. The company is following the &#8220;follow-the-sun&#8221; model which means this role will need you to support all the regions globally. With this, China is part of the region you will be covering; thus, <strong>Mandarin <\/strong>speaking will be required in this role too.<\/div>\n<div><\/div>\n<div>In terms of the product knowledge, you will be trained on different products of the business for the first few months. Ticketing system is being adopted, and you will be required to identify the issues and perform troubleshooting work.<\/div>\n<div><\/div>\n<h2>Is this for you? What do you need?<\/h2>\n<ul>\n<li>\n<div>Good communication skills with the fluency in both English and Mandarin.<\/div>\n<\/li>\n<li>\n<div>Prior experience in showing customer care either via emails or calls would be ideal.<\/div>\n<\/li>\n<li>\n<div>Prior experience in troubleshooting basic technical issues will be an added advantage.<\/div>\n<\/li>\n<\/ul>\n<div>For more details, click APPLY and you can also reach out to me Eva on +65 6372 9440.<\/div>\n<div><\/div>\n<div>Keen to explore other <a href=\"https:\/\/welovesalt.com\/sg\/jobs\/technology\">Tech jobs in Singapore<\/a> or <a href=\"https:\/\/welovesalt.com\/my\/jobs\/technology\">Malaysia<\/a>? Get in touch with our team today.<\/div>\n<div><\/div>\n<div>CEI No: R1551057 \/ EA No: 07C3147<\/div>\n<p>Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/RVBoYW5nLjc3NDYxLjEyMTEzQHNhbHQuYXBsaXRyYWsuY29t.gif\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our client is a global telco company, and they are currently expanding the global support team. With this, they are looking for a support engineer to join the growing team. In this opportunity, you will be the 1st point of contact for covering L1 support to various clients. The company is following the &#8220;follow-the-sun&#8221; model&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1004],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-126452","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-technology","wpbb_job_location-singapore","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job\/126452","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/media?parent=126452"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_industry?post=126452"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_location?post=126452"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_type?post=126452"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_skill?post=126452"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_locationType?post=126452"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}