{"id":63410,"date":"2021-08-26T16:22:52","date_gmt":"2021-08-26T15:22:52","guid":{"rendered":"http:\/\/welovesalt.com\/sg\/jobs\/%wpbb_job_industry%\/product-support-api\/"},"modified":"2021-10-26T12:25:41","modified_gmt":"2021-10-26T11:25:41","slug":"product-support-api-63410","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/sg\/jobs\/technology\/product-support-api-63410\/","title":{"rendered":"Product Support API"},"content":{"rendered":"<p>Salt is currently looking to hire a Product Support Specialist (API Support). This is a contract role.<\/p>\n<\/p>\n<p>What you will do<\/p>\n<ul>\n<li>Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.<\/li>\n<li>Maintain a high proficiency of all processes and product updates<\/li>\n<li>Identify workflow related opportunities and suggest improvements<\/li>\n<li>Investigate, triage, and report technical issues with the API on supported platforms<\/li>\n<li>Follow internal escalation paths across multiples tiers of scaled support<\/li>\n<li><strong style=\"font-size: 10pt\">Display solid understanding of API functionality, and perform API calls<\/strong><\/li>\n<\/ul>\n<p>What you should have<\/p>\n<ul>\n<li>2-4 years of experience providing customer or enterprise support in a technical environment<\/li>\n<li>Customer-oriented mindset with demonstrated understanding and empathy<\/li>\n<li>Understanding of REST API Methods and Webhooks<\/li>\n<\/ul>\n<p>If interested then please apply.<\/p>\n<\/p>\n<p>CEI No: R1439162 \/ Licence No: 07C3147<\/p>\n<\/p>\n<p>Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/S0RhbWFuaS43NjQ3Ny4xMjExM0BzYWx0LmFwbGl0cmFrLmNvbQ.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salt is currently looking to hire a Product Support Specialist (API Support). This is a contract role. What you will do Meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc. Maintain a high proficiency of all processes and product updates Identify workflow related opportunities and suggest improvements&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1004],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job\/63410"}],"collection":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/media?parent=63410"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_industry?post=63410"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_location?post=63410"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_type?post=63410"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_skill?post=63410"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_locationType?post=63410"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}