\u00b7 Own the onboarding process of clients onboarding in coordination with internal teams supporting workflows with sales and operations teams.<\/p>\n
\u00b7 Monitor and troubleshoot the progress of customers and communicate blockers.<\/p>\n
\u00b7 Triage incoming requests, utilizing technology, superior customer service and understanding- Responding within a timely manner and working 1:1 in real time.<\/p>\n
\u00b7 Gather learnings and insights for: 1) internal teams to help further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives.<\/p>\n
\u00b7 Actively participate, collaborate, and add value to weekly training and operational meetings – quickly implement new practices.<\/p>\n
\u00b7 Identify tool and process efficiency gains with analytical perspective.<\/p>\n
\u00b7 Act as escalation point for clients\/customers.<\/p>\n
<\/strong><\/p>\n Skills<\/strong><\/p>\n \u00b7 Professional written and spoken English and professional written and spoken Mandarin.<\/p>\n \u00b7 Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.<\/p>\n \u00b7 Strong ability to work independently and manage one’s time.<\/p>\n \u00b7 Strong ability to accurately document and record customer\/client information.<\/p>\n \u00b7 Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.<\/p>\n \u00b7 Proven ability to manage multiple projects and work in a high-performance team environment.<\/p>\n \u00b7 Previous tech experience a plus\/ Previous experience with ecommerce industry is a plus.<\/p>\n<\/p>\n Manage your job search in the right direction by applying via the links below. Alternatively, you can reach out on nagarwal@welovesalt.com for more details.(CEI No: R1223390 | License No: 07C3147)<\/p>\n Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n Salt is looking to hire an ‘Onboarding Specialist’ working directly with customers to help them onboard Commerce products. The ideal candidate will have a strong background in customer service, an understanding of ecommerce industry and ability to manage multiple clients and projects. Responsibilities \u00b7 Own the onboarding process of clients onboarding in coordination with internal…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[48],"wpbb_job_location":[1004],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job\/83551"}],"collection":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/media?parent=83551"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_industry?post=83551"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_location?post=83551"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_type?post=83551"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_skill?post=83551"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/sg\/wp-json\/wp\/v2\/wpbb_job_locationType?post=83551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![](\"https:\/\/counter.adcourier.com\/bmFnYXJ3YWwuMTI4OTEuMTIxMTNAc2FsdC5hcGxpdHJhay5jb20.gif\")
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