Salt is partnering with a Global SaaS Platform looking to bring on a Customer Success Manager to join their growing team based in Boston, MA (Hybrid 3 days in office).<\/p>\n<\/p>\n

As the Customer Success Manager you will be working closely with their Sales, Implementation and Product teams to achieve the company’s objectives and goals for each account.<\/p>\n<\/p>\n

This role will suit someone with digital agency experience and who is comfortable explaining and leveraging technical capabilities within this space to drive continuous customer improvement.<\/p>\n<\/p>\n

Responsibilities:<\/p>\n

\n
• Cultivate and develop relationships with multiple stakeholders across various levels within customer organisations to drive revenue growth<\/li>\n
• Take ownership of the customer relationship, ensuring the execution of our value proposition aligns with customer expectations<\/li>\n
• Ensure timely completion of renewals in accordance with established CRM processes<\/li>\n
• Achieve revenue upsell targets by identifying opportunities to enhance customer engagement through additional products or services working with the Sales Team<\/li>\n
• Utilize data-driven insights to optimize customer engagement and identify opportunities for cross-selling opportunities<\/li>\n
• Provide consultative advice to customers, guiding them on maximizing the return on their investment and providing best practices on the use of the platform<\/li>\n
• Develop and maintain strategic account plans that foster the growth and development of customer accounts<\/li>\n
• Conduct monthly and quarterly business reviews, identifying areas for improvement and proposing solutions aligned with customers’ business needs<\/li>\n
• Continually identify and share innovative ways to utilize our technical capabilities that align with customers’ business objectives<\/li>\n
• Clear communications skills, capable of addressing both technical and non-technical audiences<\/li>\n
• Become a product expert, and acquire a deep understanding of the solutions and the technical capabilities to drive usage of the platform<\/li>\n
• Ability to grasp the full functional capabilities of the platform and understand its place in the market<\/li>\n
• Deliver comprehensive training to customers and ensure they understand product updates and enhancements<\/li>\n
• Focus on increasing product adoption among additional stakeholders, providing guidance and support for seamless integration into their back-office platforms<\/li>\n
• Proactively identify and correct any issues that may impact customer satisfaction or retention<\/li>\n<\/ul>\n

  Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n","protected":false},"excerpt":{"rendered":"

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