{"id":159737,"date":"2024-05-15T11:15:07","date_gmt":"2024-05-15T10:15:07","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/all-industries\/technical-customer-support\/"},"modified":"2024-06-29T14:10:14","modified_gmt":"2024-06-29T13:10:14","slug":"technical-customer-support-159737","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/sales\/technical-customer-support-159737","title":{"rendered":"Technical Customer Support"},"content":{"rendered":"<p>We&#8217;re seeking a meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support.<\/p>\n<p>As part of this role, you&#8217;ll spearhead the development and optimisation of our technical support services for our customers and service partners.<\/p>\n<p>Here&#8217;s what you&#8217;ll be diving into:<\/p>\n<ul>\n<li>Handling all client inquiries, whether it&#8217;s about product support, selections, or recommendations.<\/li>\n<li>Taking charge of warranty claims from clients and ensuring detailed records are maintained for management.<\/li>\n<li>Providing direct technical and commercial support to our external service partners.<\/li>\n<li>Mastering the ins and outs of our CRM system for seamless operations.<\/li>\n<li>Taking the lead on first start-up commissioning and on-site interventions.<\/li>\n<li>Lending your expertise on tenders and RFQ&#8217;s by offering invaluable insights into product selections.<\/li>\n<\/ul>\n<p>Requirements:<\/p>\n<ul>\n<li>You hold a Grade 12\/N3 Certificate.<\/li>\n<li>Over 3 years of hands-on experience in the pump industry, you&#8217;re well-versed in its nuances.<\/li>\n<li>Knowledge of Esyline is considered an advantage.<\/li>\n<li>Proficiency in CRM software and the Microsoft Office Suite is non-negotiable.<\/li>\n<li>Your communication skills are impeccable, both in English and Afrikaans.<\/li>\n<li>You have a proven track record of building and maintaining robust relationships with customers and service partners.<\/li>\n<li>Your problem-solving skills are top-notch, coupled with an unwavering attention to detail and sound decision-making abilities.<\/li>\n<li>Comfortable providing stellar customer support over the phone.<\/li>\n<li>Above all, you embody strong business ethics.<\/li>\n<\/ul>\n<p>Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/bXZlbnRlci41OTY2OC41MjA4QHNhbHQuYXBsaXRyYWsuY29t.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We&#8217;re seeking a meticulous and customer-focused Pump Specialist to join our team as Technical Customer Support. As part of this role, you&#8217;ll spearhead the development and optimisation of our technical support services for our customers and service partners. Here&#8217;s what you&#8217;ll be diving into: Handling all client inquiries, whether it&#8217;s about product support, selections, or&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[1242],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-159737","wpbb_job","type-wpbb_job","status-archive","hentry","wpbb_job_industry-sales","wpbb_job_location-midrand","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/159737","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=159737"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=159737"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=159737"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=159737"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=159737"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=159737"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}