{"id":164741,"date":"2024-06-25T11:40:30","date_gmt":"2024-06-25T10:40:30","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/customer-support-specialist\/"},"modified":"2024-08-09T14:10:40","modified_gmt":"2024-08-09T13:10:40","slug":"customer-support-specialist-164741","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/sales\/customer-support-specialist-164741\/","title":{"rendered":"Customer Support Specialist"},"content":{"rendered":"

MUST BE BASED IN STELLENBOSCH OR SURROUNDS!<\/p>\n

Join a dynamic InsureTech company in the vibrant heart of Stellenbosch as a customer support specialist. You’ll handle general customer service tasks, provide top-notch support, and act as a liaison between customers as well as sales and claims teams.<\/p>\n<\/p>\n

Responsibilities:<\/strong><\/p>\n

<\/p>\n

  • Handle general customer service inquiries efficiently.<\/li>\n
  • Provide exceptional service and prioritise customer satisfaction.<\/li>\n
  • Serve as a liaison between customers and internal teams.<\/li>\n
  • Accurately capture communication on the correct platforms.<\/li>\n
  • Identify opportunities to upsell or cross-sell products\/services.<\/li>\n

    <\/p>\n

    Requirements:<\/strong><\/p>\n

    <\/p>\n

  • Senior Matric Certificate; additional qualifications are a plus.<\/li>\n
  • 2-4 years in client services, customer care, or related fields.<\/li>\n
  • Industry familiarity is beneficial.<\/li>\n
  • Strong written and verbal communication skills.<\/li>\n
  • Excellent problem-solving and critical thinking abilities.<\/li>\n
  • Ability to understand customer needs and provide exceptional service.<\/li>\n
  • Knowledge of products\/services to explain complex concepts clearly.<\/li>\n
  • High standard of written and verbal communication.<\/li>\n
  • Proactive in staying updated with industry trends and best practices.<\/li>\n

    <\/p>\n

    Remuneration and Perks:<\/strong><\/p>\n

    <\/p>\n

  • Competitive monthly salary depending on experience.<\/li>\n
  • Working with the best-known insurance partners in South Africa.<\/li>\n
  • Generous annual leave entitlement of 21 days, plus an additional day of Birthday Leave.<\/li>\n
  • Disability income benefit.<\/li>\n
  • Discount on salvaged bicycles, exclusive to team members.<\/li>\n
  • Opportunity for international exposure, opening doors to diverse experiences and growth opportunities.<\/li>\n

    <\/p>\n

    Current shift times: <\/strong><\/p>\n

      \n
    • UK Summer Period (April – September):\n
        \n
      • 10:00 to 19:00, Monday to Friday. <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

        Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        MUST BE BASED IN STELLENBOSCH OR SURROUNDS! Join a dynamic InsureTech company in the vibrant heart of Stellenbosch as a customer support specialist. You’ll handle general customer service tasks, provide top-notch support, and act as a liaison between customers as well as sales and claims teams. Responsibilities: Handle general customer service inquiries efficiently. Provide exceptional…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[1127],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-164741","wpbb_job","type-wpbb_job","status-archive","hentry","wpbb_job_industry-sales","wpbb_job_location-stellenbosch","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/164741"}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=164741"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=164741"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=164741"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=164741"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=164741"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=164741"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}