{"id":184338,"date":"2025-02-12T13:35:02","date_gmt":"2025-02-12T13:35:02","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/cx-support-engineer-level-3\/"},"modified":"2025-03-30T14:08:06","modified_gmt":"2025-03-30T13:08:06","slug":"cx-support-engineer-level-3-184338","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/technology\/cx-support-engineer-level-3-184338","title":{"rendered":"CX Support Engineer Level 3"},"content":{"rendered":"<p><strong>Job Title: CX Support Engineer Level 3<\/strong><\/p>\n<p><strong>Duration: 12 months<\/strong><\/p>\n<\/p>\n<p><strong>Role Overview:<\/strong><\/p>\n<ul>\n<li>Provide Level 3 technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks.<\/li>\n<li>Troubleshoot and resolve complex technical issues related to these platforms.<\/li>\n<li>Collaborate with other support engineers and teams to ensure seamless service delivery.<\/li>\n<li>Maintain and update technical documentation and support guides.<\/li>\n<\/ul>\n<p><strong>Key Responsibilities:<\/strong><\/p>\n<ul>\n<li>Handle escalated support tickets and provide expert-level troubleshooting.<\/li>\n<li>Work closely with clients to understand their technical requirements and provide tailored solutions.<\/li>\n<li>Monitor system performance and proactively address potential issues.<\/li>\n<li>Conduct regular system audits and implement necessary updates and patches.<\/li>\n<li>Provide training and mentorship to junior support engineers.<\/li>\n<\/ul>\n<p><strong>Required Skills and Experience:<\/strong><\/p>\n<ul>\n<li>Extensive experience with GenesysCloud, WebexCloud, SIP, and Avoxi trunks.<\/li>\n<li>Strong problem-solving skills and the ability to work under pressure.<\/li>\n<li>Excellent communication skills, both written and verbal.<\/li>\n<li>Ability to work independently and as part of a team.<\/li>\n<li>Relevant certifications in GenesysCloud and WebexCloud are a plus.<\/li>\n<\/ul>\n<p>Reach out if you&#8217;re interested!<\/p>\n<p>Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/RFNpbmdoLjAxODE5LjUyMDhAc2FsdC5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: CX Support Engineer Level 3 Duration: 12 months Role Overview: Provide Level 3 technical support for GenesysCloud, WebexCloud, SIP, and Avoxi trunks. Troubleshoot and resolve complex technical issues related to these platforms. Collaborate with other support engineers and teams to ensure seamless service delivery. Maintain and update technical documentation and support guides. Key&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1124],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-184338","wpbb_job","type-wpbb_job","status-archive","hentry","wpbb_job_industry-technology","wpbb_job_location-south-africa","wpbb_job_type-contract"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/184338","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=184338"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=184338"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=184338"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=184338"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=184338"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=184338"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}