{"id":190532,"date":"2025-05-30T09:40:11","date_gmt":"2025-05-30T08:40:11","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/customer-and-sales-manager-fmcg"},"modified":"2025-07-14T14:08:10","modified_gmt":"2025-07-14T13:08:10","slug":"customer-and-sales-manager-fmcg-190532","status":"archive","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/sales\/customer-and-sales-manager-fmcg-190532","title":{"rendered":"Customer and Sales Manager – FMCG"},"content":{"rendered":"

Job Title: Customer and Sales Manager – FMCG<\/strong><\/h3>\n

Industry:<\/strong> FMCG \/ Consumer Goods
Level:<\/strong> Mid-Senior<\/p>\n

We’re seeking a commercially driven Customer and Sales Manager<\/strong> to take ownership of regional FMCG accounts, ensuring consistent execution of sales strategies, trade promotions, and customer engagement. This role is ideal for a performance-focused individual with a solid track record in FMCG account management<\/strong> and a passion for driving measurable results.<\/p>\n

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Key Responsibilities<\/strong><\/h3>\n
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  • \n

    Deliver Monthly Sales Targets<\/strong>: Drive volume, revenue, and market share in line with regional objectives.<\/p>\n<\/li>\n

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    Execute Regional Commercial Plans<\/strong>: Align customer-specific strategies with national plans, tailoring activities for local market conditions.<\/p>\n<\/li>\n

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    Forecasting & Planning<\/strong>: Deliver accurate volume forecasts and three-month rolling commercial activity plans to ensure operational alignment.<\/p>\n<\/li>\n

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    Customer Engagement<\/strong>: Manage relationships with key retailers, ensuring joint business plans, pricing, promotions, and in-store execution are optimized.<\/p>\n<\/li>\n

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    Data-Driven Execution<\/strong>: Monitor and analyze core KPIs such as in-store availability, order fulfilment, promotional compliance, and customer sales performance.<\/p>\n<\/li>\n

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    Cross-Functional Collaboration<\/strong>: Partner with supply chain, marketing, and category teams to ensure the flawless execution of launches and promotional initiatives.<\/p>\n<\/li>\n

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    Team Alignment & Coaching<\/strong>: Communicate priorities clearly, align field teams with trade strategies, and support frontline execution through regular feedback and performance reviews.<\/p>\n<\/li>\n<\/ul>\n

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    Core KPIs<\/strong><\/h3>\n
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    • \n

      Volume Achievement vs. Budget<\/strong><\/p>\n<\/li>\n

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      Promotional Compliance & ROI<\/strong><\/p>\n<\/li>\n

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      Order Fill Rates & On-Shelf Availability<\/strong><\/p>\n<\/li>\n

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      New Product Distribution Targets<\/strong><\/p>\n<\/li>\n

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      Customer Satisfaction & Relationship Scorecards<\/strong><\/p>\n<\/li>\n

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      Forecast Accuracy (within agreed tolerances)<\/strong><\/p>\n<\/li>\n

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      Delivery of Joint Business Plans and Promotional Timelines<\/strong><\/p>\n<\/li>\n<\/ul>\n

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      Ideal Candidate Profile<\/strong><\/h3>\n
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        5+ years in a sales, key account, or customer management role within the FMCG industry<\/strong>.<\/p>\n<\/li>\n

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        Experience working with major retail groups, wholesalers, or distributors in South Africa.<\/p>\n<\/li>\n

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        Strong commercial acumen with a history of overachieving on KPIs.<\/p>\n<\/li>\n

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        Skilled in interpreting data and converting insights into actions.<\/p>\n<\/li>\n

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        Comfortable managing complexity and ambiguity while keeping a focus on execution.<\/p>\n<\/li>\n

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        Excellent interpersonal and stakeholder management skills.<\/p>\n<\/li>\n<\/ul>\n

        Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n

        <\/p>\n","protected":false},"excerpt":{"rendered":"

        Job Title: Customer and Sales Manager – FMCG Industry: FMCG \/ Consumer Goods Level: Mid-Senior We’re seeking a commercially driven Customer and Sales Manager to take ownership of regional FMCG accounts, ensuring consistent execution of sales strategies, trade promotions, and customer engagement. This role is ideal for a performance-focused individual with a solid track record…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[55],"wpbb_job_location":[1095],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-190532","wpbb_job","type-wpbb_job","status-archive","hentry","wpbb_job_industry-sales","wpbb_job_location-cape-town","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/190532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=190532"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=190532"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=190532"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=190532"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=190532"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=190532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}