{"id":192382,"date":"2025-08-05T10:58:09","date_gmt":"2025-08-05T09:58:09","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/payer-io-technical-operations-manager"},"modified":"2025-08-05T10:58:09","modified_gmt":"2025-08-05T09:58:09","slug":"technical-operations-manager-192382","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/technology\/technical-operations-manager-192382","title":{"rendered":"Technical Operations Manager"},"content":{"rendered":"<p data-start=\"91\" data-end=\"160\"><strong data-start=\"91\" data-end=\"160\">Technical Operations &amp; Onboarding Specialist &#8211; Cape Town (Hybrid)<\/strong><\/p>\n<p data-start=\"162\" data-end=\"507\">We&#8217;re hiring a driven and detail-oriented <strong data-start=\"204\" data-end=\"252\">Technical Operations &amp; Onboarding Specialist<\/strong> to join a growing fintech company based in Cape Town. This role is ideal for someone who thrives at the intersection of people, process, and product &#8211; with a strong bias for action and a background in onboarding, customer success, or internal operations.<\/p>\n<p data-start=\"509\" data-end=\"781\">You&#8217;ll work cross-functionally with sales, legal, finance, and tech teams to ensure seamless merchant onboarding, support process optimisation, and drive internal efficiencies. It&#8217;s a high-accountability environment with plenty of opportunity to shape how things are done.<\/p>\n<p data-end=\"802\" data-start=\"783\"><strong data-end=\"802\" data-start=\"783\">What you&#8217;ll do:<\/strong><\/p>\n<ul data-start=\"804\" data-end=\"1421\">\n<li data-start=\"804\" data-end=\"874\">\n<p data-end=\"874\" data-start=\"806\">Own the end-to-end onboarding process for new merchants and partners<\/p>\n<\/li>\n<li data-start=\"875\" data-end=\"1002\">\n<p data-start=\"877\" data-end=\"1002\">Collaborate with internal teams (Sales, Finance, Legal) to ensure all onboarding steps are completed accurately and timeously<\/p>\n<\/li>\n<li data-end=\"1096\" data-start=\"1003\">\n<p data-end=\"1096\" data-start=\"1005\">Identify and solve operational bottlenecks and inconsistencies across systems and processes<\/p>\n<\/li>\n<li data-start=\"1097\" data-end=\"1172\">\n<p data-start=\"1099\" data-end=\"1172\">Monitor team performance, workflows, and KPIs, and implement improvements<\/p>\n<\/li>\n<li data-end=\"1264\" data-start=\"1173\">\n<p data-start=\"1175\" data-end=\"1264\">Create documentation and playbooks to support onboarding, training, and support handovers<\/p>\n<\/li>\n<li data-end=\"1342\" data-start=\"1265\">\n<p data-end=\"1342\" data-start=\"1267\">Support customer support escalations and contribute to process improvements<\/p>\n<\/li>\n<li data-end=\"1421\" data-start=\"1343\">\n<p data-start=\"1345\" data-end=\"1421\">Work closely with external partners to ensure alignment and issue resolution<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"1450\" data-start=\"1423\"><strong data-start=\"1423\" data-end=\"1450\">What we&#8217;re looking for:<\/strong><\/p>\n<ul data-end=\"1924\" data-start=\"1452\">\n<li data-end=\"1580\" data-start=\"1452\">\n<p data-start=\"1454\" data-end=\"1580\">3+ years of experience in onboarding, operations, customer success or similar roles &#8211; ideally in a fintech or SaaS environment<\/p>\n<\/li>\n<li data-end=\"1636\" data-start=\"1581\">\n<p data-start=\"1583\" data-end=\"1636\">Strong coordination and stakeholder management skills<\/p>\n<\/li>\n<li data-end=\"1708\" data-start=\"1637\">\n<p data-start=\"1639\" data-end=\"1708\">Excellent attention to detail and ability to manage complex workflows<\/p>\n<\/li>\n<li data-start=\"1709\" data-end=\"1782\">\n<p data-end=\"1782\" data-start=\"1711\">Proficient with data and tools (Excel, project tracking, documentation)<\/p>\n<\/li>\n<li data-end=\"1844\" data-start=\"1783\">\n<p data-end=\"1844\" data-start=\"1785\">Comfortable operating in a fast-paced, evolving environment<\/p>\n<\/li>\n<li data-start=\"1845\" data-end=\"1924\">\n<p data-end=\"1924\" data-start=\"1847\">Bonus: Experience in payments, integrations, or merchant onboarding processes<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"1991\" data-start=\"1926\"><strong data-end=\"1939\" data-start=\"1926\">Location:<\/strong> Cape Town (Hybrid)<br data-end=\"1961\" data-start=\"1958\" \/> <strong data-end=\"1970\" data-start=\"1961\">Type:<\/strong> Full-Time, Permanent<\/p>\n<p>Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Ym1hcnRoaW51c2VuLjM0MjU0LjUyMDhAc2FsdC5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technical Operations &amp; Onboarding Specialist &#8211; Cape Town (Hybrid) We&#8217;re hiring a driven and detail-oriented Technical Operations &amp; Onboarding Specialist to join a growing fintech company based in Cape Town. This role is ideal for someone who thrives at the intersection of people, process, and product &#8211; with a strong bias for action and a&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1095],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-192382","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-technology","wpbb_job_location-cape-town","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/192382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=192382"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=192382"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=192382"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=192382"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=192382"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=192382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}