{"id":192382,"date":"2025-07-03T10:13:10","date_gmt":"2025-07-03T09:13:10","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/payer-io-technical-operations-manager"},"modified":"2025-07-03T10:13:11","modified_gmt":"2025-07-03T09:13:11","slug":"payer-io-technical-operations-manager-192382","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/technology\/payer-io-technical-operations-manager-192382","title":{"rendered":"Payer.io &#8211; Technical Operations Manager"},"content":{"rendered":"<p data-end=\"438\" data-start=\"223\"><strong data-start=\"223\" data-end=\"261\">Role: Technical Operations Manager<\/strong><br data-start=\"261\" data-end=\"264\"> <strong data-start=\"264\" data-end=\"277\">Location:<\/strong> Cape Town (Foreshore) | Primarily On-Site with Flexibility<br data-start=\"336\" data-end=\"339\"> <strong data-start=\"339\" data-end=\"348\">Type:<\/strong> Full-time | Senior-Level<\/p>\n<p data-start=\"440\" data-end=\"888\"><strong data-start=\"440\" data-end=\"453\">Overview:<\/strong><br data-start=\"453\" data-end=\"456\"> We&#8217;re hiring a <em data-end=\"501\" data-start=\"471\">Technical Operations Manager<\/em> to lead the configuration, onboarding, and support functions at a high-growth fintech working at the core of South Africa&#8217;s payments ecosystem. This is a hands-on leadership role ideal for someone who thrives in the detail, enjoys solving complex operational issues, and is ready to take full ownership of technical processes and incident resolution.<\/p>\n<p data-start=\"890\" data-end=\"917\"><strong data-start=\"890\" data-end=\"915\">Key Responsibilities:<\/strong><\/p>\n<ul data-start=\"918\" data-end=\"1623\">\n<li data-start=\"918\" data-end=\"1008\">\n<p data-end=\"1008\" data-start=\"920\">Manage and mentor 2 Team Leads (Operations + Customer Success), overseeing a team of 8<\/p>\n<\/li>\n<li data-end=\"1112\" data-start=\"1009\">\n<p data-start=\"1011\" data-end=\"1112\">Own the technical operations process end-to-end: onboarding, configuration, support, and escalation<\/p>\n<\/li>\n<li data-end=\"1184\" data-start=\"1113\">\n<p data-end=\"1184\" data-start=\"1115\">Lead and improve data-driven QA, automation, and process monitoring<\/p>\n<\/li>\n<li data-end=\"1311\" data-start=\"1185\">\n<p data-end=\"1311\" data-start=\"1187\">Conduct deep-dive analysis using raw data (CSV, Excel) to identify errors, detect anomalies, and ensure service continuity<\/p>\n<\/li>\n<li data-end=\"1399\" data-start=\"1312\">\n<p data-end=\"1399\" data-start=\"1314\">Step in to assist directly with complex issues &#8211; this is not a pure management role<\/p>\n<\/li>\n<li data-end=\"1488\" data-start=\"1400\">\n<p data-start=\"1402\" data-end=\"1488\">Work closely with engineering teams to resolve infrastructure and platform incidents<\/p>\n<\/li>\n<li data-start=\"1489\" data-end=\"1623\">\n<p data-end=\"1623\" data-start=\"1491\">Maintain visibility over system performance and incident response, including via observability tools (e.g. Grafana &#8211; nice to have)<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"1661\" data-start=\"1625\"><strong data-end=\"1659\" data-start=\"1625\">Must-Have Skills &amp; Experience:<\/strong><\/p>\n<ul data-start=\"1662\" data-end=\"2127\">\n<li data-start=\"1662\" data-end=\"1751\">\n<p data-end=\"1751\" data-start=\"1664\">Strong data analysis capabilities &#8211; Excel, CSV parsing, anomaly detection, QA mindset<\/p>\n<\/li>\n<li data-end=\"1826\" data-start=\"1752\">\n<p data-end=\"1826\" data-start=\"1754\">Background in payments or adjacent financial services (non-negotiable)<\/p>\n<\/li>\n<li data-end=\"1895\" data-start=\"1827\">\n<p data-start=\"1829\" data-end=\"1895\">Experience managing small technical teams while staying hands-on<\/p>\n<\/li>\n<li data-end=\"1968\" data-start=\"1896\">\n<p data-end=\"1968\" data-start=\"1898\">Self-sufficient problem-solver &#8211; no reliance on a large data\/BI team<\/p>\n<\/li>\n<li data-end=\"2041\" data-start=\"1969\">\n<p data-end=\"2041\" data-start=\"1971\">Process automation or error detection experience is highly desirable<\/p>\n<\/li>\n<li data-start=\"2042\" data-end=\"2127\">\n<p data-start=\"2044\" data-end=\"2127\">Comfortable working in a lean, fast-paced, and at times high-pressure environment<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"2161\" data-start=\"2129\"><strong data-start=\"2129\" data-end=\"2159\">Soft Skills &amp; Culture Fit:<\/strong><\/p>\n<ul data-end=\"2525\" data-start=\"2162\">\n<li data-start=\"2162\" data-end=\"2216\">\n<p data-end=\"2216\" data-start=\"2164\">Resilient, assertive, and confident under pressure<\/p>\n<\/li>\n<li data-end=\"2280\" data-start=\"2217\">\n<p data-start=\"2219\" data-end=\"2280\">Thick-skinned communicator with a direct, no-nonsense style<\/p>\n<\/li>\n<li data-end=\"2442\" data-start=\"2356\">\n<p data-start=\"2358\" data-end=\"2442\">Suited to a high-output, &#8220;techie&#8221; team environment with low ego and high standards<\/p>\n<\/li>\n<li data-end=\"2525\" data-start=\"2443\">\n<p data-end=\"2525\" data-start=\"2445\">Able to iterate and improve on-the-go &#8211; this role will evolve as we learn more<\/p>\n<\/li>\n<\/ul>\n<p data-end=\"2913\" data-start=\"2527\"><strong data-end=\"2540\" data-start=\"2527\">Why Join?<\/strong><br data-start=\"2540\" data-end=\"2543\"> You&#8217;ll step into a leadership role with clear ownership, a direct line to leadership, and a team that needs both guidance and hands-on support. It&#8217;s a pivotal opportunity to shape core operations in a scaling business. Flexible structure, retained search support, and iterative feedback mean we&#8217;re committed to finding the right person &#8211; and adapting the brief as we go.<\/p>\n<p>Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Ym1hcnRoaW51c2VuLjU0NDQ2LjUyMDhAc2FsdC5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Role: Technical Operations Manager Location: Cape Town (Foreshore) | Primarily On-Site with Flexibility Type: Full-time | Senior-Level Overview: We&#8217;re hiring a Technical Operations Manager to lead the configuration, onboarding, and support functions at a high-growth fintech working at the core of South Africa&#8217;s payments ecosystem. This is a hands-on leadership role ideal for someone who&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1095],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-192382","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-technology","wpbb_job_location-cape-town","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/192382","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=192382"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=192382"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=192382"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=192382"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=192382"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=192382"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}