{"id":193966,"date":"2025-07-17T08:45:05","date_gmt":"2025-07-17T07:45:05","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/cx-specialist"},"modified":"2025-07-17T08:45:05","modified_gmt":"2025-07-17T07:45:05","slug":"cx-specialist-193966","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/technology\/cx-specialist-193966","title":{"rendered":"CX Specialist"},"content":{"rendered":"<p>Are you passionate about putting the client at the centre of every decision? We&#8217;re looking for a CX Specialist to join our team and play a key role in shaping how customer experience principles are embedded across our product development lifecycle. This role requires both strategic thinking and hands-on delivery, with a focus on integrating insights, design thinking, measurement, and testing to deliver impactful client experiences aligned to business and brand goals.<\/p>\n<hr \/>\n<h3><strong>Key Responsibilities<\/strong><\/h3>\n<p><strong>CX and Brand Standards Integration<\/strong><\/p>\n<ul>\n<li>Partner with CX leads and operational managers to help define, implement, and uphold customer experience standards.<\/li>\n<li>Actively promote CX-aligned brand principles when engaging with internal and external stakeholders.<\/li>\n<li>Mentor junior CX specialists to ensure consistent application of established frameworks and guidelines.<\/li>\n<\/ul>\n<p><strong>Client Insights and Research<\/strong><\/p>\n<ul>\n<li>Conduct ongoing research into global CX trends and best practices to inform internal standards and strategic direction.<\/li>\n<li>Assist in developing a robust Voice of the Client (VoC) programme that captures and analyses the full spectrum of customer experiences, behaviours, needs, and expectations.<\/li>\n<li>Take full ownership of designing and executing insight-gathering methodologies, including surveys, interviews, observational studies, and feedback loops.<\/li>\n<li>Interpret insights to inform the development and enhancement of CX solutions and share learnings to strengthen internal CX capabilities.<\/li>\n<\/ul>\n<p><strong>Client Journey Mapping and Experience Design<\/strong><\/p>\n<ul>\n<li>Collaborate with business and technical stakeholders to understand core challenges and define CX problem statements.<\/li>\n<li>Act as the client advocate by translating internal requirements into user-centric CX designs.<\/li>\n<li>Design strategic and tactical CX elements using the Design Thinking approach.<\/li>\n<li>Identify gaps and opportunities through data and customer feedback to guide the evolution of products and services.<\/li>\n<li>Facilitate workshops to co-create meaningful, cohesive client journeys.<\/li>\n<li>Own sections of CX initiatives and support reporting and measurement efforts.<\/li>\n<\/ul>\n<p><strong>Experience Measurement and Testing<\/strong><\/p>\n<ul>\n<li>Independently develop data-gathering techniques that reveal how clients engage with products and services versus their expectations.<\/li>\n<li>Deliver insights that highlight what&#8217;s working, where pain points exist, and what improvements are needed.<\/li>\n<li>Collaborate with teams such as call centres and social media to formalise feedback collection strategies.<\/li>\n<li>Work closely with product development teams to provide CX-driven input during the design phase and agile sprints.<\/li>\n<\/ul>\n<hr \/>\n<h3><strong>What We&#8217;re Looking For<\/strong><\/h3>\n<p><strong>Experience Required<\/strong><\/p>\n<ul>\n<li>4-6 years of experience in a customer experience or service design environment<\/li>\n<li>Demonstrable track record of applying CX principles in real-world scenarios<\/li>\n<li>Proven experience in designing and enhancing CX initiatives and journeys<\/li>\n<li>Strong background in process and journey mapping<\/li>\n<\/ul>\n<p><strong>Knowledge and Expertise<\/strong><\/p>\n<ul>\n<li>Solid understanding of CX principles, service design, and design thinking<\/li>\n<li>Strong knowledge of research techniques and how to apply them<\/li>\n<li>Data analysis and experience measurement methods<\/li>\n<li>Workshop facilitation and stakeholder engagement experience<\/li>\n<li>Exposure to consumer and behavioural psychology concepts<\/li>\n<\/ul>\n<p><strong>Skills<\/strong><\/p>\n<ul>\n<li>Strong analytical and problem-solving capabilities<\/li>\n<li>Exceptional attention to detail<\/li>\n<li>Excellent written and verbal communication<\/li>\n<li>Well-developed planning and coordination skills<\/li>\n<li>Ability to manage multiple workstreams and priorities<\/li>\n<\/ul>\n<hr \/>\n<p>Join a team that puts the client at the heart of everything. If you&#8217;re ready to lead meaningful change through data-driven CX strategies and innovative design, we&#8217;d love to hear from you.<\/p>\n<p><strong>[Apply Now]<\/strong><\/p>\n<p>Salt is acting as an Employment Business in relation to this vacancy.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/counter.adcourier.com\/Z0dNeWJ1cmdoLjA2NDA5LjUyMDhAc2FsdC5hcGxpdHJhay5jb20.gif\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Are you passionate about putting the client at the centre of every decision? We&#8217;re looking for a CX Specialist to join our team and play a key role in shaping how customer experience principles are embedded across our product development lifecycle. This role requires both strategic thinking and hands-on delivery, with a focus on integrating&hellip;<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1124],"wpbb_job_type":[2],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-193966","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-technology","wpbb_job_location-south-africa","wpbb_job_type-contract"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/193966","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=193966"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=193966"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=193966"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=193966"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=193966"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=193966"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}