{"id":198341,"date":"2025-09-09T14:16:48","date_gmt":"2025-09-09T13:16:48","guid":{"rendered":"https:\/\/welovesalt.com\/za\/jobs\/%wpbb_job_industry%\/workforce-optimization-manager"},"modified":"2025-09-09T14:16:48","modified_gmt":"2025-09-09T13:16:48","slug":"workforce-optimization-manager-198341","status":"publish","type":"wpbb_job","link":"https:\/\/welovesalt.com\/za\/jobs\/technology\/workforce-optimization-manager-198341","title":{"rendered":"Workforce Optimization Manager"},"content":{"rendered":"

🚀 We’re Hiring: Workforce Optimisation Manager<\/h3>\n

📍 Location:<\/strong> Cape Town, Northern Suburbs (On-site)
📅 Department:<\/strong> Workforce Management<\/p>\n

Are you a strategic thinker with a passion for data-driven decision-making and operational excellence? Our client is looking for a Workforce Optimisation Manager<\/strong> to lead their Workforce Management (WFM) function across multi-channel contact centre operations.<\/p>\n

In this pivotal role, you’ll oversee forecasting, scheduling, real-time management, capacity planning, reporting, and analytics; driving performance and efficiency while aligning workforce strategies with business goals.<\/p>\n

What You’ll Be Responsible For:<\/h3>\n
    \n
  • Leading the full WFM function: Forecasting, Scheduling, Real-Time Management, Capacity Planning, and Reporting & Analytics<\/li>\n
  • Designing and implementing workforce strategies to meet SLA’s and business targets<\/li>\n
  • Driving seat optimisation, cost efficiency, and productivity across voice, chat, email, and back-office channels<\/li>\n
  • Leading strategic initiatives and continuous improvement projects with measurable impact<\/li>\n<\/ul>\n

    What You’ll Bring:<\/h3>\n
      \n
    • Bachelor’s degree in Analytics, Statistics, Computer Science, Finance, or related field<\/li>\n
    • 8-10 years of WFM experience in large-scale, multi-channel contact centres<\/li>\n
    • Capacity planning expertise and statistical analysis skills<\/li>\n
    • Solid understanding of labour legislation and MS Office proficiency<\/li>\n<\/ul>\n

      Salt is acting as an Employment Agency in relation to this vacancy.<\/p>\n

      <\/p>\n","protected":false},"excerpt":{"rendered":"

      🚀 We’re Hiring: Workforce Optimisation Manager 📍 Location: Cape Town, Northern Suburbs (On-site)📅 Department: Workforce Management Are you a strategic thinker with a passion for data-driven decision-making and operational excellence? Our client is looking for a Workforce Optimisation Manager to lead their Workforce Management (WFM) function across multi-channel contact centre operations. In this pivotal role,…<\/p>\n","protected":false},"template":"","wpbb_job_industry":[59],"wpbb_job_location":[1095],"wpbb_job_type":[9],"wpbb_job_skill":[],"wpbb_job_locationType":[],"class_list":["post-198341","wpbb_job","type-wpbb_job","status-publish","hentry","wpbb_job_industry-technology","wpbb_job_location-cape-town","wpbb_job_type-permanent"],"acf":[],"_links":{"self":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job\/198341","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job"}],"about":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/types\/wpbb_job"}],"wp:attachment":[{"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/media?parent=198341"}],"wp:term":[{"taxonomy":"wpbb_job_industry","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_industry?post=198341"},{"taxonomy":"wpbb_job_location","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_location?post=198341"},{"taxonomy":"wpbb_job_type","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_type?post=198341"},{"taxonomy":"wpbb_job_skill","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_skill?post=198341"},{"taxonomy":"wpbb_job_locationType","embeddable":true,"href":"https:\/\/welovesalt.com\/za\/wp-json\/wp\/v2\/wpbb_job_locationType?post=198341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}