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IAM/LAM Helpdesk Support Agent – Banking Client

/ 1 year contract €300 - €500 per day

IAM/LAM Helpdesk Support Agent – Banking Client – Brussels or Krakcow

Duration: 1 year

Rate: €300 – 500pd

Within our IDAM Operations stream, we are looking to hire a Helpdesk Support Agent to join our LAM Product Support team.

In this role you will:

  • Assist in answering end user questions through different communication channels (phone/email/…)
  • Assist in performing actions on pre-determined ‘quick wins’ for highlighted issues
  • Be the link between end users and our internal second or third line teams
  • Ensure correct f/u and management of escalations or prioritization requests
  • Help educate our end user communities on IDAM related topics
  • Contribute to the creation of a security driven mindset across the end user estate
  • Participate to a shift based schedule (3 shifts: 08:30-16:30, 09:00-17:00, 09:30-17:30)

You will bring:

  • A university degree, preferably in Information Systems, Engineering, Computer Science, Economics or Finance
  • A strong interest in identity and access related matters
  • A client focused mindset
  • Knowledge in ServiceNow as ticketing tool is a strong plus
  • Knowledge in Access management tools (Sailpoint), processes and services is a strong plus
  • Strong analytical and problem solving skills
  • Team spirit mindset
  • The ability to demonstrate empathy with end users while maintaining strong focus on security principles
  • Strong communication skill s(excellent English, both speaking and writing, is a must. Knowledge of Dutch/French considered a plus)
  • Eagerness and ability to learn quickly

Please do send across an up to date CV to eobiechefu@welovesalt.com

Job Information

Job Reference: JO-2403-342401_1710777821
Salary: €300 - €500 per day
Salary per: day
Job Duration: 1 year contract
Job Start Date: 01/06/2024

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IAM/LAM Helpdesk Support Agent - Banking Client

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