Application Support Engineer

Our client, an international software company is looking to hire an Application Support Engineer to help support a wider team managing and solving issues for platform users and administrators.

This is a 6-month contract perfect for a Application Support professional who meets all of the criteria below:

Essential Criteria:

• Proven ability to troubleshoot the difficult technical issues in time critical situations.
• Able to conduct themselves professionally when dealing with complex user issues.
• Working knowledge of components in a web applications stack.
• Experience with relational databases MySQL/Oracle.
• Background of working with preferably Unix, Linux or other QS.
• Experience or base-level understanding of programming languages, preferably Javascript/Java, Python, Perl, Unix Shell, Windows Shell.
• Excellent written and verbal communications skills.
• Ability to read/analyse application and database logs.
• Experience in one (or more) of the following; Email Infrastructure (POP3/IMAP, SMTP), Authentication & Authorisation Technologies (LDAP, SAML), Web Services (SOAP, REST), Data Extraction Technologies (JDBC, ODBC), Networking (HTTP, TCP/IP).
• Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta.

Key Responsibilities:

• Learning and understanding native cloud platform, technologies and best troubleshooting practices to ensure successful issue resolution.
• Assessing and troubleshooting for platform product issues.
• Managing consumer expectations that results in high customer satisfaction.
• Maintaining technical expertise and utilising it to help customers.
• Communicate with customers and teams through various methods.
• Suggest and implement product functionality improvements.

About You:

• Technology enthusiast and industry advocate.
• Someone who enjoys working in a customer-facing role.
• An individual who enjoys employing technological solutions to complex technical issues.
• Collaborative team-player who enjoys operating within a collective unit.

If you meet all of these requirements, are looking for a new contract and would like the chance to further your career, feel free to reach out!