IT Asset Manager (CMBD, Servicenow, DML,ITSM)

IT Asset Manager / Life Cycle Management – Banking Client – Brussels

• Rate: 600 – 700 per day
• Duration: 6-12 months
• Remote working – due to covid

• Help Product Owner and Application Owner to perform daily and long-term operational and strategic management of hardware and software
• Plan, monitor, and ensure that IT assets owner and IT products owners record hardware assets and/or software license to make sure they complied with vendor support contracts in different software tools
• Apply a continuous improvement approach in enhancing the strategies employed in technology spending, as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle
• Ensure effective management of the CMDB and that the content is complete and accurate
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Recruit a small team of asset analysts and supervise their performance
• Define and enhance plan for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, and the CMDB
• Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor support contracts are complied with
• Responsible for managing lifecycle of hardware and software models in the DML right from their introduction to their retirement
• Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses
• Perform verification and audit of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them
• Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Design processes relating to software and hardware asset management, execute and enhance them
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
• Take part in other ITSM processes, or as required perform as a back up to maintain operational activities
• Create and execute governance and strategic asset management function
• Collaborate with infrastructure teams to determine trends in asset performance
• Perform research on industry best practice and incorporate it with organizational practices
• Establish and maintain hardware and software maintenance database

Requirements – Abilities, Knowledge, and Skills – for IT Asset Manager Role

• Strong knowledge of IT software and hardware with at least five years experience working as an IT asset analyst
• Have experience managing staff
• Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports
• Five years or more ITSM tool experience, as well as ServiceNow experience
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle
• Strong management and negotiation skills
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent communication and interpersonal skills
• Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM.

Please do send an up to date CV to eobiechefu@welovesalt.com