Service Delivery Manager

Service Delivery Manager – Accounting Software
Location: Hybrid – 3 days per week onsite in Victoria, London
Contract Length: 6+ months
Day Rate: Competitive

A leading software company is seeking a Service Delivery Manager to support their growing customer base through hands-on onboarding, partner enablement, and day-to-day service management. This is a high-impact, customer-facing role ideal for someone with a background in accountancy or bookkeeping and strong experience in software delivery and customer success.

Key Responsibilities:

• Act as the primary point of contact for onboarding and supporting sales partners.

• Manage the delivery of services to customers, ensuring high satisfaction and product adoption.

• Lead strategic onboarding processes and training sessions for partners and end-users.

• Resolve complex customer queries using strong problem-solving and communication skills.

• Facilitate consultative discussions to understand client pain points and recommend product solutions.

• Collaborate closely with internal stakeholders across sales, support, and product teams.

• Support with accountancy-related queries alongside the internal accounting team.

Required Skills & Experience:

• Proven background in service delivery, customer success, or onboarding roles.

• Excellent relationship management skills and the ability to handle technical or complex issues.

• Strong written, verbal, and presentation communication skills.

• Experience training users or delivering onboarding for software tools or platforms.

• Familiarity with accounting or bookkeeping practices (ACCA, ICB, CIPP a plus).

• Good understanding of accounting firm environments and workflows.

• Technically proficient and comfortable working across multiple systems and tools.

• Organised, proactive, and able to manage multiple tasks simultaneously.

Working Arrangement:
Hybrid – 3 days per week in the office (Victoria, London), 2 days remote.

This is a fantastic opportunity for someone with a customer-first mindset and a strong accounting foundation to make a real impact within a well-established technology business. Get in touch to learn more or apply today.

*Rates depend on experience and client requirements