Client & Account Services Jobs

What is Client & Account Services?

Those working in Client and Account Services roles are responsible for the daily handling and managing of clients. This requires collaborating with them on developing working strategies and planning campaigns. On an internal level, a Client and Account Services executive will also supervise the internal team to ensure the timely delivery of high-quality campaigns for clients, within the set budget.

Opportunities to further your career within the Client & Account Services industry

The Client and Account Services industry remains rife with opportunity due to the constant movement of clients across different positions. These roles are primarily placed in agencies, but candidates are able to move into in-house positions once they have gained sufficient experience and training.

Recent Changes

Due to the increasing importance of digital trends to the sector, candidates with knowledge and experience of the digital side of Client and Account Services will have more opportunities than those who do not.

Future Prospects

Careers in Client and Account Services will always be in high demand as these roles can’t, as yet, be automated. As such, both in-house and agency roles will remain extremely important. However, any candidates entering the role or looking to progress up the ladder must be digitally savvy and dedicated to keeping up with the trends and latest developments within that space.

Employers’ Requirements

The most desirable candidates for roles in Client and Account Services should be able to display a solid knowledge of the digital landscape. They must also demonstrate good communication skills and fluency in both Chinese and English.

CV Requirements

CVs for Client and Account Services roles should show a candidate’s previous experience in project and campaign management, as well as their history in direct client-facing roles. They should also be able to demonstrate their language skills and computer literacy, particularly in MS Office and other analytical software. Soft skills required for roles in Client and Account Services include an outgoing demeanour, cheerful and sociable disposition, and an energetic nature.

Interview Preparation

Candidates should have a good understanding of the role for which they are applying, as well as conducting thorough research into the company itself. Interviews for Client and Account Services roles are generally quite relaxed and require the candidate to be able to demonstrate their experience in handling similar work, alongside their language and project management skills.

Interviews for Client and Account Services roles may feature questions such as:

• Why do you want to leave your present company?
• Why are you interested in our company and this role?
• How do you handle a difficult client?
• How do you get the creative team to work on your brief?

Educational Requirements

Those applying for a role in Client and Account Services will often require a bachelor’s degree in a relevant subject, such as marketing or communications. Further industry qualifications will also be highly beneficial for candidates. However, senior roles will also need to be able to demonstrate experience alongside their educational certification.

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