Senior User Researcher

Role:

· You will be responsible for driving, maturing and expanding the research practice within the strategy discipline.

· Demonstrate leadership by helping clients map user goals and understand user feedback within the UX design process and in strategic product exploration.

· Manage and grow the research proposition for

· Plan and execute overall user research projects with clients.

· Design research plans based on project scope, recruit participants and conduct studies across different projects – independently and also in conjunction with senior researchers from the client side.

· Be able articulate a user identity by developing user profiles, personas and core user scenarios.

· Review, analyse, interpret and summarise findings, and effectively communicate to project stakeholders.

· Generate tactical and strategic insights, as well as actionable recommendations which drive innovation and design improvements for users.

· Prioritize work across the product-development lifecycle to maximize impact on the business and the user experience.

· Articulate, build and implement a cohesive, unified proposition for UX complex within the organization.

· Work with business directors to meet company targets by winning new business and growing existing client portfolios.

· Champion participant recruitment activities for user research.

· Coach and mentor other user researchers within the team.

· Work independently and flexibly adapt research methods to meet the client’s needs.

· Establish trust and build confidence with cross-functional leads and executive leadership.

Experience:

· Experience with foundational, formative, and evaluative research methods such as in-depth interviews, field studies, diaries, projective techniques, focus groups, concept /prototype testing, and surveys.

· A passion for user-centered design, team collaboration and a strong team spirit.

· Experience working in cross-functional teams.

· Excellent communication skills with the ability to clearly articulate challenges.

· Detail oriented and demonstrates strong organizational skills with the ability to set timely goals and achieve measurable results.

· Bachelor’s degree.

Qualifications:

· Minimum of 8 years’ work experience in user and usability research.

· Demonstrated experience as a client-facing consultant.

· Strong understanding of the digital landscape.

· Comfortable using presentation and support software.

· Master’s degree in relevant area of study.

Salt is acting as an Employment Agency in relation to this vacancy.