My client is a leading maintenance company in Dubai and they are looking for an outstanding Customer Support Administrator to join their growing team in Dubai Marina.
What You Will Do:
Manage customer support requests via phone, email and customer portal within service level agreement requirements
Assist customers with configuration changes
Assist the customer in using the system to achieve their goals/objectives
Identify up sell opportunities within existing customer base to optimize customer system performance
Communicate customer input to internal team
Work with cross-functinal teams to insure customer objectives are met
Identify potential system and customer relationship enhancements
Manage confidential and proprietary customer information
General understanding of business environment and ability to understand business workflow and organization
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