Director Customer Insights & Analytics

Position Overview

Our client is looking for a talented Director of Customer Insights to join their growing Customer experience team.

This global business is keen to create a new focus on Insights that informs business decisions on a global scale.

Responsibilities of the job include:

• Inspire customer success across the company by representing the voice of the customer.
• Empowers others to take ownership and accountability through effective delegation and support.
• Plans, selects and recruits a fit for purpose team for the customer insights function across multiple territories.
• Overall responsibility for managing, sourcing, monitoring, interrogating, analysing and interpreting Market and Competitive.
• Influence & lead the innovation strategy and activities through actionable consumer insight.

Candidate requirements:

• Excellent stakeholder management across multiple functions and C level executives
• 7+ years experience within customer insights, Omnichannel, retail and ecommerce fields.
• Loyalty or membership experience is a huge bonus.

Salt is acting as an Employment Agency in relation to this vacancy.