Customer Service – Facilities Management

About the Role:

My client are looking for a highly organized and customer-focused Customer Service Manager to join their growing maintenance company. You’ll manage day-to-day customer queries, oversee job scheduling, and ensure the smooth processing of work orders across the business.

Key Responsibilities:

• Serve as the first point of contact for client queries via phone and email
• Liaise with internal teams (engineers, procurement, finance) to ensure timely job completion
• Log, track, and process work orders and service requests
• Schedule and coordinate maintenance visits and contractor appointments
• Maintain and update job tracking systems and client records
• Provide regular updates to clients regarding job status and follow-ups
• Ensure smooth office operations and provide admin support as needed

The ideal candidate will have:

• Prior experience in a customer service/ office management role, ideally within maintenance, property, or service-based industries
• Strong coordination and problem-solving skills
• Confident communicator with excellent interpersonal skills
• Highly organized with attention to detail and a proactive mindset

Salt is acting as an Employment Agency in relation to this vacancy.