Customer Success Manager – East Coast Remote

Our client, an AI data analytics company is leading the way in Europe for retail and e-commerce omnichannel analytics. The development of e-commerce has given rise to huge quantities of data and information and companies have difficulty exploiting this data, not knowing which leverage actions to choose nor how to measure their impact. The firm processes billions of pieces of data daily which is then used across innovative monitoring tools destined for the industry professionals within this sector. The firm has partnered with Enterprise clients across 25 countries and is now growing its business in the USA.

The Job:

• Reporting directly to the CEO you will join our growing American team to manage our portfolio of clients in the US
• Onboard and train clients on the tool
• Analyze data to improve customer experience
• Handle and resolve customer requests, problems, and questions
• Maintain ongoing customer relationships
• Network to identify new needs from our customers and potential business growth
• Minimize customer churn

Your profile:

• 4 to 7 years proven experience within a CPG/FMCG manufacturer as a Category Manager or other commercial positions (trade manager, e-commerce …)
• Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
• Highly organized and able to multi-task
• Passion for service and customer satisfaction
• You are structured and analytical
• You have excellent communication skills
• Ability to work in a dynamic and fast-moving team
• Willingness to travel (post-Covid)
• Must be based on East Coast, preference for NYC, ATL, BOS, CHI, PHI…

What to expect:

• A young but experienced and dynamic team with a start-up attitude!
• A uniquely diverse and international environment with more than 20 nationalities
• Real career development opportunities
• Excellent benefits and vacation days to match that of your European counterparts

Salt is acting as an Employment Agency in relation to this vacancy.