Customer Service Manager – Stockbroking Industry

Shape Exceptional Customer Experiences as a Customer Service Manager! Join Our Client, An Award-Winning Team in Kuala Lumpur and Lead a Professional and Customer-Centric Team!

Who We’re Seeking:

• A recognized Degree in Business/Accounting/Finance/Management or relevant professional qualifications (preferred).
• 3-5 years of experience in managing a contact centre.
• Keen interest in stockbroking and financial investments.
• Customer-focused with outstanding interpersonal skills.
• Positive attitude and great team spirit.
• We welcome candidates with investment banking backgrounds for tailored expertise.

Your Responsibilities:

• Leadership Excellence: Assist the Head of Customer Service in leading a team of customer service specialists, ensuring service level agreements are exceeded.
• Process Improvement: Contribute to business process improvement, identifying and implementing strategies for continuous enhancement.
• Operational Direction: Direct daily operations, plan, prioritize, and delegate work tasks for seamless department functioning.
• Team Management: Physically manage the Kuala Lumpur team and remotely manage the Sydney team, ensuring high-quality service delivery.
• Policy Implementation: Develop and implement customer service policies and procedures, maintaining the highest standards.
• Service Quality: Oversee the achievement and maintenance of agreed customer service levels and standards for retail, wholesale, and white-label clients.

Why Seize This Opportunity:

• Lead an award-winning customer service team supporting retail clients and financial advisers.
• Manage operations, projects, and initiatives in a dynamic environment.
• Enjoy competitive perks, benefits, and contribute to a positive workplace culture.

Customer Service Manager job in Kuala Lumpur, Manager – Apply now!

Ready to Shape Exceptional Customer Service? Seize this management opportunity by clicking the link below or connecting with me at amahendran@welovesalt.com for a transformative conversation today!

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.