Head of Customer Service – Stockbroking Industry

Join Our Prominent Client, Australia’s Leading Online Share Trading Platform, and Shape a Career Tale of Unparalleled Success!

Who We’re Seeking:

• A recognized Degree in Business/Accounting/Finance/Management or relevant professional qualifications (preferred).
• 3-5 years of experience in managing a contact centre.
• Strong leadership skills are essential.
• Proven track record of leading high-performance teams in a fast-paced environment.
• Keen interest in stockbroking and financial investments.
• Customer-focused with outstanding interpersonal skills.
• We welcome candidates with investment banking backgrounds for tailored expertise.

Your Responsibilities:

• Leadership Excellence: Lead a team of Broking Representatives, overseeing daily operations, and ensuring a high-performance culture.
• Strategic Operations: Review and enhance call and email quality programs, maintaining monthly call and email coaching for continuous improvement.
• Policy Implementation: Develop and implement customer service policies and procedures, ensuring adherence to the highest standards.
• Service Quality: Ensure achievement and maintenance of agreed customer service levels, identifying and implementing strategies for continuous improvement.
• Stakeholder Engagement: Build and maintain relationships with stakeholders, including white-label partners, for collaborative service enhancements.
• Talent Development: Recruit, mentor, and develop customer service specialists, implementing personal development plans for staff retention and career progression.

Why Seize This Leadership Opportunity:

• Lead in the stockbroking industry, shaping the future of customer service.
• Manage a dynamic team in a challenging and rewarding environment.
• Enjoy competitive perks, benefits, and contribute to a positive workplace culture.

Head of Customer Service Job in Kuala Lumpur, Malaysia – Apply now!

Ready to Shape the Future of Customer Service? Seize this leadership customer service job opportunity by clicking the link below or connecting with me at amahendran@welovesalt.com for a transformative conversation today!

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.