Customer Success Manager

Customer Success Manager – Enterprise Software Solutions (Remote | AU)

$145-160K + Super + Bonus | Fully Remote (Sydney or Melbourne)

Are you ready to be part of a fast-growing, global software solutions company making waves across Australia? Our client is a leader in delivering innovative, software-driven solutions that protect mission-critical systems for enterprise customers. As their footprint grows locally, they’re now seeking an experienced Customer Success Manager to join their high-performing team.

This is your opportunity to work with major enterprise clients across Government, Health, Finance, and Telco sectors, helping them extract the most value from leading-edge IT solutions.

About the Role

Reporting to the Customer Success Director based in New Zealand, you’ll play a key role as a trusted advisor, managing strategic customer relationships and delivering outstanding post-sales experiences. You’ll partner with Sales, Marketing, and Subject Matter Experts across Australia and NZ to ensure client success at every step.

Your Key Responsibilities

• Own and manage the full customer lifecycle, from presale to onboarding to renewal.
• Build long-term, trust-based relationships with enterprise clients.
• Design and implement tailored Customer Success Plans that align with business goals.
• Lead client workshops, check-ins, and strategic reviews to ensure outcomes are achieved.
• Manage onboarding and implementation processes for smooth customer transitions.
• Educate and coach customers on product capabilities to drive adoption and satisfaction.
• Identify and mitigate risks to ensure customer retention and reduce churn.
• Collaborate with internal teams to deliver seamless and impactful customer experiences.
• Contribute to innovation and continuous improvement initiatives.

What You Bring

• 5+ years’ experience in a senior Customer Success, Account Management or Service Delivery role within the IT or software industry.
• Proven experience working with complex enterprise clients in Government, Health, Finance, or Telecommunications sectors.
• A commercially savvy approach with a strong focus on retention, growth, and customer advocacy.
• Strategic mindset and the ability to drive alignment between client needs and business goals.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Demonstrated experience delivering complex IT solutions throughout the full customer journey.
• Relevant tertiary qualifications or equivalent practical experience.

Why You’ll Love It Here

• Work 100% remotely from Sydney or Melbourne.
• Join a values-driven, collaborative, and high-performing team.
• Enjoy a competitive salary: $145-160K + Super + Bonus.
• Make a tangible impact in a growth-stage business expanding rapidly across ANZ.

Apply now by sending your resume , or contact Toni on 0429 841 882 for a confidential conversation.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.