Technical Support Engineer-Req#: 36317145

Technical Support Engineer UX

Are you ready to take on complex technical challenges while supporting one of the world’s leading digital workflow platforms? We’re looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners.

About the Role:

You’ll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You’ll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers.

What We’re Looking For:

✅ Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in technical support focused role.

✅ Strong problem solving mindset with analytical skills

✅ Proficiency in log analysis & debugging concepts

✅ Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML)

✅ Some understanding of relational databases (MySQL, Oracle)

✅ Knowledge of web application stacks

Soft Skills & Requirements:

• Excellent written & verbal communication skills
• Ability to simplify complex problems for customers
• Strong stakeholder and customer management skills

Qualifications:

🎓 Bachelor’s (or higher) in Computer Information Systems or equivalent experience

Location & Eligibility:

📍 Must be Sydney based (Hybrid working options are available)

For this role only Permanent Residents or AU Citizens will be considered

💡 If you’re passionate about solving technical challenges, thrive in customer-facing environments, and want to be part of a high-performing team we’d love to hear from you!

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.