We are seeking an experienced Product Delivery Manager to oversee the onboarding, integration, and implementation of a cloud-based enterprise platform. This role is central to ensuring successful product delivery by coordinating technical efforts, managing stakeholder expectations, and driving platform adoption.
The ideal candidate will combine strong project management capabilities with a solid understanding of system integration and client-facing delivery. This position requires working closely with both internal teams and external partners to ensure seamless implementation aligned with business objectives.
Key Responsibilities:
Customer Onboarding & Implementation:
- Lead the onboarding process for new clients, ensuring a smooth and structured transition from contract to full platform usage.
- Tailor implementation plans based on client goals and use cases.
- Deliver product demos, training sessions, and workshops to promote effective adoption.
- Provide technical and functional support throughout the implementation lifecycle.
Integration & Technical Delivery:
- Coordinate and support API integration with client systems, ensuring secure and accurate data exchange.
- Collaborate with client-side technical teams to configure platform features and connections.
- Troubleshoot integration issues and maintain a library of technical documentation, FAQs, and implementation guides.
Project Management:
- Manage delivery timelines, milestones, and resources to ensure projects are delivered on time and within scope.
- Monitor risks and dependencies, escalating where necessary to avoid delivery delays.
- Track and report on KPIs related to onboarding success, client satisfaction, and platform adoption.
Stakeholder Communication:
- Serve as the primary contact for clients during onboarding and implementation phases.
- Collaborate with internal teams (Product, Support, Customer Success) to ensure coordinated delivery.
- Collect and communicate client feedback and product improvement suggestions to internal stakeholders.
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in product delivery, technical project management, or implementation within a SaaS or cloud-based environment.
- Strong knowledge of enterprise system integration and cloud architecture.
- Demonstrated ability to manage technical projects and collaborate with cross-functional teams.
Excellent communication skills and the ability to engage both technical and non-technical stakeholders
Salt is acting as an Employment Agency in relation to this vacancy.
Job Information
Job Reference: JO-2507-354870
Salary: Negotiable
Salary per: annum
Job Duration:
Job Start Date: 10/11/2025
Job Industries: Product Management
Job Locations: Saudi Arabia
Job Types: Permanent