Client Services Director (Fully Remote)

Richard Branson once said,
“Create the kind of workplace and company culture that will attract great talent. If you hire brilliant people, they will make work feel more like play.”

Richard must have been describing our client as it’s spot on with what they’ve created. Our client, a young and successful boutique digital media agency who’s been disrupting the digital marketing space with their mission to help e-commerce businesses scale rapidly. Above and beyond, they have created a people first culture with genuine intention to take care of their team’s best interest starting from cultivating mutual respect, building trust to handsomely rewarding their people who deliver results.

With business thriving, our client is now looking to expand their team and bring on-board a brilliant Client Services Director to help drive their brand growth in the borderless online world.

This would be the perfect opportunity for someone who is:
+ From a client servicing background within a digital media agency and with international brand experience especially within the e-commerce space
+ Familiar with social media ad buy/planning, statistic, data and social media platforms including Meta
+ Confident in being a counsel to clients in advising targets, metrics and brand story
+ A strategic thinker with the ability to view things on a holistic level
+ Driven by empathy and critical thinking with the way you manage your clients and team
+ A superb communicator and articulate in conveying your points across
+ A bit of an entrepreneur as you would grow your clients’ businesses as if its your own
+ Reliable, steady and calm especially when in handling crisis

How would a typical day look like?
+ Owning client communications and setting the flow for campaign reporting
+ Analyse data, trends and client performance
+ Working closely with the BD team to develop strategic pitches for new businesses
+ Collaborate with internal Analytics team to understand clients’ objectives in order to deliver advertising and business solutions, excellent service, and translate data to help them achieve their business goals
+ Planning ahead for client’s campaigns, especially in anticipating peak periods and formulating sales mechanics
+ Guiding and nurturing your team, ensuring your support is always accessible

What’s in it for you?
+ This is a fully remote role, so you have all the flexibility in the world to work wherever you want
+ Growth and development are hot topics here, so much so that you’ll be reviewed twice a year and that means 2 potential bonus when you meet your KPIs
+ You’ll get to work with a vibrant, progressive, and incredible team who would always put you first

I mean it when I say, this is an opportunity not to be missed. If it ticks all the right boxes, get in touch now. I can’t wait to tell you more about this unique future that could be yours so fire away your CV to me at achong@welovesalt.com

Salt is acting as an Employment Agency in relation to this vacancy.