Key Account Manager – CRM

Carl W Buehner once said “Customers may forget what you said but they’ll never forget how you made them feel.”

In today’s business world, this is so true and the main reasons customers return is because of the experience you gave them.

Our client, a gaming company is looking to hire a Key Account Manager with CRM experience to provide exceptional service to their top tier VIP customers.

How can you exceed expectations?

+ Take charge of customer segmentation and craft special promos, customised gifts for your VIP customers

+ Come up and implement CRM strategies to attract new VIP customers in local and potential new markets using Fast Track – look at user active rates, conversion rates, competitor analysis

+ Analyse and optimise sales content and identify different channels for communication – across email, whatsapp, WeChat and SMS

+ Monitor any negative feedback and act swiftly to restore customer confidence through different solutions

+ Communicate effectively in English and Mandarin to serve, maintain and grow meaningful customer relationships

+ Bring in new customers for the business

What’s in it for you?

+ The opportunity to work alongside cross functional teams to deliver exceptional customer experience

+ Lead the CRM team and come up with strategic initiatives that drive business growth

+ Attractive company and individual bonuses – up to 6 months

+ Work with an employee centric organisation that places emphasis on upskilling, training and rewarding their people

+ Annual overseas company trips for all top performers

Does this sound interesting to you? Reach out to Shal at sbalraj@welovesalt.com today to know more about this role or other opportunities within Marketing & Sales.

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.