Customer Success Executive

An Education Technology company specializing in digital SaaS solutions is looking for an analytical Customer Success Executive to join their Malaysian team! If you’re keen to be an integral part of the SaaS and Education Technology space, empowering education industries to go digital, this would be the role for you!

Why should you consider this role?

• Exposure to the SaaS solutions mainly within the Education industry
• Attractive remuneration package
• Be one of the contributing members in the Malaysian team

What are your responsibilities?

• Drive retention and growth for key clients by understanding their business needs
• Provide insights and analytics to the client by completely leveraging the platform for the clients business needs
• Act as a bridge between customers and internal stakeholders i.e. marketing, product, sales and engineering team in ensuring all customer related communications are effectively managed
• Serve as the primary contact for on-boarding of assigned clients, the training of platform end users, as well as post-go-live support
• Maintain communication with clients about their adoption trends, sentiments and mining opportunities for deeper engagement
• Establish and maintain strong relationship with clientele in the industry
• Develop in-depth knowledge and gain updates of key trends of the Education Technology industry

What is required of this role?

• Experience in Customer Success / Product Success / Client Success from software, SaaS, or technology start-up company
• Great track record of driving retention and growth OR account management
• Highly self-driven and independent with the ability to learn fast and think on feet
• Be constantly self-motivated to hunt/achieve sales targets under pressure
• Determined, resilient and results-driven in a growth-focused startup

If you’re a highly driven individual who embraces challenges and would love to be part of a growing Education Technology company, click Apply now or email me at zzulkifli@welovesalt.com!

Salt is acting as an Employment Agency in relation to this vacancy.