Key Account Manager (B2C)

Carl W Buehner once said “Customers may forget what you said but they’ll never forget how you made them feel.”

In today’s business world, this is so true and the main reasons customers return is because of the experience you gave them.

Our client, a gaming company in Malaysia is looking to hire a Key Account Manager experience to provide exceptional service to their top tier VIP customers (B2C).

How can you exceed expectations?

• Drive customer loyalty & satisfaction: Take charge of customer segmentation and craft personalised promotions and gifts to exceed expectations.
• Acquire new VIP customers: Develop and implement CRM strategies to attract new VIP customers in local and international markets. Analyse user active rates, conversion rates, and competitor data to identify growth opportunities.
• Optimise sales content and communication: Analyse and optimise sales content and identify effective communication channels across email, WhatsApp, WeChat, and SMS
• B2C mindset: Experience working with direct-to-consumer customers.
• Manage customer feedback: Monitor customer feedback and swiftly address any negative issues to maintain customer confidence.
• Build strong relationships: Communicate effectively in English and Mandarin to serve, maintain, and grow meaningful customer relationships.
• Drive business growth: Bring in new customers and lead the CRM team to develop strategic initiatives that drive business growth.

What’s in it for you?

• The opportunity to work alongside cross functional teams to deliver exceptional customer experience
• Lead the CRM team and come up with strategic initiatives that drive business growth
• Attractive company and individual bonuses – up to 6 months
• Work with an employee centric organization that places emphasis on upskilling, training and rewarding their people
• Annual overseas company trips for all top performers

Apply now!

Does this sound interesting to you? Reach out to Shal at +6012 789 4807 today to know more about this role or other opportunities within Marketing & Sales in Malaysia

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.

At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.