Application Support Analyst

Application Support Analyst

Are you an experienced Application Support Analyst ready to take on the challenge of delivering exceptional service to valued customers?
We’re looking for a Level 2 Application Support Analyst to join our client’s dynamic team.

Seeking a Level 2 Application Support Analyst:

• Delivering 2nd and 3rd line of support to the Orbis customers.
• Handles escalations from the 1st / 2nd line of support.
• Administer issue logging and ensuring response and resolutions service levels are fulfilled.

THE COMPANY

The company helps convenience store retailers and petroleum wholesale marketers worldwide thrive in a digital economy with enterprise management software. Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data.

THE ROLE:

• 3+ years’ Service Support experience in IT environment providing application or system support.
• Knowledge of Retail Automation Systems (POS) is advantageous.
• Excellent attitude and willingness to learn.
• Analytical mind and problem-solving aptitude.
• Ability to document and troubleshoot errors.
• Excellent communication skills both written and verbal in English.
• Possess good interpersonal skills.
• Strong team player skills and ability to work harmoniously with a diverse team.
• Focused and attention to detail.
• Able to work independently with minimal guidance.
• Strong organizational skills.
• Working knowledge of test management system and SQL.
• SQL and XML language exposure and knowledge to an intermediate level.
• Experience in using a problem management system.
• Able to go the extra-mile beyond work scope to meet the company’s objectives.

To apply

Please send a copy of your latest CV to csalas@welovesalt.com for a confidential discussion.
Open for Malaysians and Expats with Spouse Visa or PR Visa Holder.

If interested, click apply and attached your CV or email me directly at csalas@welovesalt.com

We’re proud to have won the 2023 HR Vendors of the Year awards for Best Executive Search Firm, Best Mid-Management Recruitment Firm, Best Recruitment Outsourcing Partner, and Leader of the Year for Ruby Celine, Salt Malaysia Country Director.