Customer Support Team Leader

Incredible brand who are as passionate about their staff as they are their customers (people-centricity is at this businesses core) and that’s where YOU come in. Joining this established call centre, you will be leading the Customer Support Team PROACTIVELY to COACH, GUIDE and DRIVE the team forward, along side like-minded Team Leaders.

THE ROLE:

• Proactively drive interactions with key clients throughout feedback and a robust, quality management process
• Manage the daily work-flow of the Customer Care team to ensure excellent service is delivered to customers at all times (coaching style in this role is key!)
• Proactively drive process improvement initiatives where appropriate
• Manage team resourcing requirements (which includes absences, leave etc to ensure team has adequate resources at all times)

WHO MIGHT I BE & WHAT’S IN IT FOR ME?

• You may have come from a Retail Manager role, Hospitality Manager or even Branch Manager role – we are open! It’s around your proven ability to naturally demonstrate your ability to proactively coach and uplift skills
• You will have natural commercial acumen, a natural people-centricity who can PROACTIVELY COACH people – a real opportunity for you to shine and bring your expertise to the table
• Incredibly supportive environment (with great career opportunities) / working with like-minded people
• Subsidised café on-site (always a bonus in this economy)
• State of the art facilities and office environment / FREE PARKING
• Excellent brand to add to your CV

Customer Support Team Leader Job – Apply now!

Sound like you? Apply now using the links below.