Product Support Specialist

A newly created team, you will be joining this established brand in their modern East Tamaki premises. A team who work with integrity, passion and a sense of urgency, putting customers at the forefront. You’ll enjoy building relationships, naturally meticulous in your work and also pride yourself on your reliability. Did we mention this is a VERY exciting brand?!

WHAT WILL YOUR DAY LOOK LIKE?

• Resolve customer product queries (including technical queries) via phone calls, email and social media
• Ensure all information in the system is accurate (including customer and product information)
• Remain current on changes in policies, procedures and products offerings
• Review problem orders and notify customers of any issues or delays
• Support other teams (sales / finance / logistics etc) to to assist in the processing of the customer orders and inquiries

WHO AM I & WHAT’S IN IT FOR ME?

• You may have worked in a similar role or even have come from hospitality and need that foot in the door! What we are looking for is someone with excellent people skills, initiative, natural attention to detail and sense of urgency / proactive approach. Attitude is everything where the team ALL support each other!
• Paid life, disability, medical AND salary continuance insurance!
• Wellness benefits
• Ability to purchase stock at a discounted price
• This is SUCH a great opportunity for someone and lots of exciting opportunities (also working closely with Australian team)

Do not miss out, APPLY NOW!