Premier Partner Experience Expert

Salt is looking to hire a ‘Premium Partner Experience Expert’ a customer-focused and motivated individual to make a meaningful impact by directly supporting partners and creating delightful partner experiences. You will play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms.

RESPONSIBILITIES

Up to 80% of the time

* Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact

* Respond to inbound partner inquiries about product features, bugs, etc.

* Troubleshoot complex issues and translate pain points to effectively resolve issues

* Spot trends in partner issues and communicate feedback to cross-functional teams

* Operationalize processes to improve partner experience

Up to 20% of the time

* Improve our support workflows around issue resolution and product insights

* Develop product and issue specialization to improve the quality of support

* Help build and maintain a central knowledge base

* Train new employees on current workflows, standard processes, and internal tools

MINIMUM QUALIFICATIONS

* 2+ years of experience in operations, customer support, technical support, or account/partner management

* Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.

* Experience using Excel and/or basic data & insights tools

* Adept at navigating complex and ambiguous situations

* Excellent written and verbal communication skills

* Strong attention to detail

* Proactiveness, adaptability, learning mindset

If interested, apply now! (CEI No: R1223390 | License No: 07C3147)

Salt is acting as an Employment Business in relation to this vacancy.