Sales Account Manager

Singapore Contract Negotiable

Salt is hiring a ‘Sales Account Manager’ to cover both Enterprise & Mid-Market accounts in SEA, predominantly for the Philippines, Malaysia, Indonesia & Vietnam markets.

We are a great partner for both customers and internal peers and serve as the single point of contact for our existing clients covering all solutions of the Digital Experience (DX). Together with our customers, we set expectations for their experience, keep ongoing account’s information up-to-date and support inquiries from our clients to reach a high rate of happy customers.

Key Responsibilities:

Responsible for a selected set of Digital Experience customers, largely based on a market geography
Work with clients and partners to ensure that customers are successfully using the solutions and keep them
Support our customers with specific solution resources available and with their issues and concerns
Identify and grow opportunities, ensure growth attainment and assess renewal risks
Keep customer satisfaction high to derive an outstanding level of customer retention

Skills :

Thoroughly understanding of the technology sales cycle, preferably in a SaaS environment.
Strong sales and account management skills with the ability to sell value in a competitive environment.
Ability to support clients throughout the entire customer journey from onboarding through to contract renewal.
Ability to establish long-term trusted relationships with customers and internal stakeholders.
Capable of handling stressful situations like a pro, constantly looking to expand own knowledge and skills and customer-centric, resulting in impressive retention rates.