Salt is hiring support operations expert to join our Social Media client on a 6-month and renewable contract role. This candidate will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.
Provide our partners with a delightful, high touch and effective support experience
Onboard partners and serve as primary Ops point of contact
Respond to inbound partner inquiries about product features, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Improve our support workflows around issue resolution and product insights
Develop product and issue specialisation to improve the quality of support
2+ years of experience in operations, customer support, technical support, or account/partner management
Experience using Excel and/or basic data & insights tools
Proactiveness, adaptability, learning mindset
Able to work non-traditional hours (outside of 9am-6pm) occasionally
Good to have API Experience
If this role sounds like your ideal job move, please do reach out to me, Jaya @ email@example.com alternatively you may apply via the system.
CEI No: R1659595 / EA No: 07C3147
Salt is acting as an Employment Business in relation to this vacancy.