Technical Support Specialist

Salt is hiring support operations expert to join our Social Media client on a 6-month and renewable contract role. This candidate will directly support our partners, provide delightful partner support experiences and help to reduce operational issues with our partner programs and related products.

Job Scope:

• Provide our partners with a delightful, high touch and effective support experience
• Onboard partners and serve as primary Ops point of contact
• Respond to inbound partner inquiries about product features, bugs, etc.
• Troubleshoot complex issues and translate pain points to effectively resolve issues
• Spot trends in partner issues and communicate feedback to cross-functional teams
• Operationalize processes to improve partner experience
• Improve our support workflows around issue resolution and product insights
• Develop product and issue specialisation to improve the quality of support

Qualification:

• 2+ years of experience in operations, customer support, technical support, or account/partner management
• Experience using Excel and/or basic data & insights tools
• Proactiveness, adaptability, learning mindset
• Able to work non-traditional hours (outside of 9am-6pm) occasionally
• Good to have API Experience

If this role sounds like your ideal job move, please do reach out to me, Jaya @ jvenkataraman@welovesalt.com alternatively you may apply via the system.

CEI No: R1659595 / EA No: 07C3147

Salt is acting as an Employment Business in relation to this vacancy.