Payer.io – Technical Operations Manager

Role: Technical Operations Manager
Location: Cape Town (Foreshore) | Primarily On-Site with Flexibility
Type: Full-time | Senior-Level

Overview:
We’re hiring a Technical Operations Manager to lead the configuration, onboarding, and support functions at a high-growth fintech working at the core of South Africa’s payments ecosystem. This is a hands-on leadership role ideal for someone who thrives in the detail, enjoys solving complex operational issues, and is ready to take full ownership of technical processes and incident resolution.

Key Responsibilities:

• Manage and mentor 2 Team Leads (Operations + Customer Success), overseeing a team of 8

• Own the technical operations process end-to-end: onboarding, configuration, support, and escalation

• Lead and improve data-driven QA, automation, and process monitoring

• Conduct deep-dive analysis using raw data (CSV, Excel) to identify errors, detect anomalies, and ensure service continuity

• Step in to assist directly with complex issues – this is not a pure management role

• Work closely with engineering teams to resolve infrastructure and platform incidents

• Maintain visibility over system performance and incident response, including via observability tools (e.g. Grafana – nice to have)

Must-Have Skills & Experience:

• Strong data analysis capabilities – Excel, CSV parsing, anomaly detection, QA mindset

• Background in payments or adjacent financial services (non-negotiable)

• Experience managing small technical teams while staying hands-on

• Self-sufficient problem-solver – no reliance on a large data/BI team

• Process automation or error detection experience is highly desirable

• Comfortable working in a lean, fast-paced, and at times high-pressure environment

Soft Skills & Culture Fit:

• Resilient, assertive, and confident under pressure

• Thick-skinned communicator with a direct, no-nonsense style

• Suited to a high-output, “techie” team environment with low ego and high standards

• Able to iterate and improve on-the-go – this role will evolve as we learn more

Why Join?
You’ll step into a leadership role with clear ownership, a direct line to leadership, and a team that needs both guidance and hands-on support. It’s a pivotal opportunity to shape core operations in a scaling business. Flexible structure, retained search support, and iterative feedback mean we’re committed to finding the right person – and adapting the brief as we go.

Salt is acting as an Employment Agency in relation to this vacancy.