Service Designer

About the Company

Based in the Eastern suburbs of Sydney, this large transport and logistics company are going through an exciting transformation.

You’ll work on site 4 days a week, and 1 day from home.

About the Role

9 month contract for a dedicated Service Designer, to work on the transformation and drive growth by navigating evolving customer expectations and developing innovative experiences, propositions, products, and services.

Proficient in design thinking, you’ll understand customer interests, motivations and behaviours, working iteratively and collaboratively to create experiences that address these needs. By mapping out customer experiences and required business capabilities, you’ll use research to test hypotheses throughout the design, build, and launch phases, ensuring a constantly evolving and improved customer experience.

Role Responsibilities

• Act as a transformational partner for the B2C eCommerce team, collaborating with departmental heads and project sponsors to drive innovation and growth
• Lead strategic ownership of complex projects
• Conduct customer and market research to validate core hypotheses, transforming insights into actionable solutions by collaborating with stakeholders across disciplines.
• Utilise design thinking and co-design techniques to identify opportunities for new experiences, propositions, products, and services, while ensuring feasibility, viability, and desirability.
• Map out customer experiences and the necessary technology and organisational capabilities, translating strategic direction into clear priorities, objectives, and evaluation frameworks.
• Champion design thinking and techniques both internally and externally, engaging with thought leaders, developing new approaches, and sharing expertise to build collective capability.

Your Skills & Experience

• Demonstrated experience in end-to-end Human Centred Design
• Strong portfolio of customer insight-driven design thinking across a diverse range of projects
• Experience formulating innovative research and development programmes that iteratively identify, test and refine new propositions, products and services
• Experience working collaboratively in Agile teams

Desirable Experience

• Experience within infrastructure and/or eCommerce services

Benefits

• End-to-end HCD role
• Be part of a large scale transformation
• Autonomous role
• Influence and shape changes in process
• Competitive day rate
• Dedicated team

Full JD & client details available on request. Please apply now with your CV & portfolio, or email jcorner@welovesalt.com for more details

Salt is acting as an Employment Business in relation to this vacancy.