Senior Customer Experience Manager – Lux Travel

Our client, a renowned global eCommerce platform recognized for offering 5-star travel, Lux accommodation and hospitality experiences, is seeking a Senior Guest Experience Manager to deliver exceptional service to high-profile clientele, including celebrities, influencers, and other notable figures.

What You’ll Do:

As a part of this prestigious team, you’ll:

• Cultivate elite partnerships with luxury hosts and influential figures across the APAC region, unlocking access to the most exclusive luxury homes, property & villas.
• Provide tailored, expert advice on luxury homes and destinations to meet the unique needs of our discerning guests.
• Collaborate with guests, travel coordinators, luxury homeowners, realtors, and suppliers to ensure seamless reservations and an unforgettable stay experience.
• Drive business objectives by implementing strategies to boost the success of Luxe hosts.
• Handle last-minute changes or emergencies with ease to ensure flawless trip execution.
• Exceed performance goals for sales and service, all while selling exclusive Luxe villas and packages.

What We’re Looking For:

• A dynamic, customer-focused individual with 10+ years in luxury hospitality.
• A bachelor’s degree in business administration, Hospitality, Tourism, or a related field (preferred).
• In-depth knowledge of luxury destinations and industry insights, particularly within the entertainment sector.
• Strong network and relationships with luxury providers and property owners in the APAC region.
• Discretion, maturity, and the ability to maintain client privacy and confidentiality at all times.
• A passion for exceeding client expectations and a drive to deliver the best in luxury travel.

What We Offer:

• Salary is negotiable $170-$180K + super. However, for an exceptional Senior Guest Experience Manager with Lux Market Clientele experience our client is negotiable
• Initially this is a 12 month fixed term contract view to go permanent.
• Recognition as one of the top digital companies to work for, with multiple industry accolades.
• A flexible hybrid working environment to accommodate your lifestyle.
• An extraordinary opportunity to work, one of the world’s leading accommodation and experience platforms.

Don’t miss out on this rare opportunity to work with a world leader in travel! Apply now or reach out to Toni for a confidential discussion at +61 429 841 882.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

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