Application Support Analyst

Seeking a Level 2 Application Support Analyst: Cherwell Expert & Change Management Champion to Join a leading Melbourne-based not-for-profit health insurance company and contribute to exceptional member service through seamless application operations.


  • Permanent role, with long-term career growth opportunities.
  • $120,000 Package Inclusive of Superannuation.
  • Free Health Insurance for the whole family.
  • Hybrid working arrangements. St Kilda Road location.


They are a well-established not-for-profit organization that seek to deliver high-quality solutions for their clientele. They are heavily focused on providing support for Australian families, delivering exceptional value for money and expertise within their domain.

Their focus is providing Health Insurance services to Australian families.

A fun-loving culture that encourages its employees to be innovative and inclusive in their approach to delivery.


  • Provide Level 2 application support, adhering to ITIL best practices for incident, problem, change, and event management.
  • Collaborate effectively with third-party vendors to resolve issues and optimize application performance.
  • Partner with the Enterprise Application Manager to plan, document, and report on daily operations.
  • Proactively monitor alerts and contribute to continuous improvement of the Cherwell monitoring service.
  • Develop and maintain essential operational documentation, including policies and procedures.
  • Lead collaborative efforts on application maintenance, deployment, and patching.
  • Guide software upgrades and documentation enhancements in partnership with vendors and stakeholders.
  • Meticulously manage information assets and licenses, ensuring accuracy and compliance.


  • Minimum 2 years of Level 2 application support experience.
  • In-depth understanding of Cherwell and ITIL principles.
  • Experience with monitoring tools (e.g., Dynatrace, Splunk).
  • Familiarity with DevOps processes using Jenkins.
  • Proficiency in Agile methodologies (e.g., Sprint, Scrum) and tools (e.g., JIRA, Confluence).
  • Strong communication and problem-solving skills.
  • Collaborative spirit and ability to thrive in a fast-paced environment.
  • Financial or insurance industry experience.
  • Experience with Telephony, CMS, CRM systems.
  • Knowledge of OnPrem SharePoint administration.
  • Training or experience with Oracle Health Insurance service.
  • Skills in testing, database management, or automation.

To be successful, you must be someone who works collaboratively with the team and can adapt to high pressure environments. You need to be a people person that can easily build relationships and ensure the desired outcome is achieved.

Application Support Analyst Job in Melbourne – Apply now!

To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). Alternatively, for a confidential discussion or to discuss other Tech roles in Melbourne, please contact Dash Mann at

Please note: You must be in Melbourne and have full working rights to be considered for this role.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We’re proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Job Information

Job Reference: JO-2402-341668
Salary per: annum
Job Duration:
Job Start Date: 11/03/2024
Job Location:
Job Industry:
Job Industries: Technology
Job Locations: Melbourne
Job Types: Permanent

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Application Support Analyst

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